Lucy W.
Mid-Level Retail Operations Specialist
Open to offersNew to PlatformAbout
Lucy W. is a seasoned professional boasting over a decade of expertise in Sales Assistance, Office Administration, and Retail Operations. Based in Nairobi, she has a proven track record in diverse roles at Vivo Fashion Group Limited. In her capacity as an Assistant Buyer and Sales & Retail Operations Specialist, she coordinated all stages of the product lifecycle, managed inventory using Shopify and PLM systems, and supported buying decisions with data analysis to ensure efficiency and accuracy. Her adeptness in maintaining accurate inventory and enhancing visual merchandising led to increased customer engagement and sales. Previously with Achievo Loss Control Limited, she managed loss prevention efforts by implementing stricter controls, which reduced loss incidents by 15%. Her strategic thinking and organizational abilities were further demonstrated at Jatar Recruitment Agency as an Office Administrator, where she maintained optimal inventory levels and streamlined office operations. Lucy W.'s skills in Enterprise Resource Planning (ERP), particularly Odoo, risk management, and process optimization, have considerably supported business growth and operational enhancement.
Experience
Assistant Buyer
Vivo Fashion Group Limited · 2022 — 2026Coordinated the product lifecycle from concept to production, overseeing sample tracking, documentation, and system input. Maintained accurate product data in Shopify and PLM systems, including costing, yields, size ratios, and order details. Supported buying decisions by ensuring data accuracy and timeliness in product transitions from sampling to production. Uploaded product images and descriptions to Shopify for merchandising and marketing purposes. Prepared requisition forms and order sheets in line with the buying calendar. Monitored on-time delivery rates and assisted in resolving bottlenecks within production workflows. Collaborated with CAD, Production, Design, and Marketing teams to meet deadlines and quality standards. Streamlined product data management processes to enhance accuracy and consistency across systems. Supported the execution of monthly buy plans while adhering to deadlines.Sales & Retail Operations Specialist
Vivo Fashion Group Limited · 2022 — 2025Improved visual merchandising effectiveness to enhance customer engagement during seasonal promotions. Enhanced mannequin displays to draw in additional customers. Utilized effective selling techniques and personalized customer service to exceed store sales targets. Delivered tailored product recommendations to achieve high customer satisfaction rates. Maintained first-contact resolution for inquiries and complaints. Educated customers on product features to facilitate informed purchasing decisions. Coordinated with the inventory team to ensure accurate stock levels and managed returns or exchanges. Processed transactions efficiently using the POS system, maintaining payment accuracy. Surpassed monthly sales targets through strategic selling techniques and reduced inventory discrepancies by proactively identifying errors. Boosted featured product sales during promotions with innovative visual displays.Double Checker
Achievo Loss Control Limited · 2018 — 2019Verified stock and documentation prior to merchandise receipt to ensure compliance with procurement standards. Logged goods into the receiving register accurately, maintaining organized records for effective tracking. Inspected expiry dates of delivered goods and in-store items to prevent stock wastage. Calibrated receiving scales for accuracy to uphold inventory precision. Executed orderly storage arrangements to minimize product damage. Oversaw security arrangements within the receiving area, ensuring compliance with safety protocols. Prepared and submitted detailed weekly and special reports. Participated in annual stock takes, ensuring accurate inventory counts. Conducted surveillance of key areas to identify and address potential security risks. Investigated incidents, gathering evidence to support corrective measures, while maintaining confidentiality regarding sensitive documentation.Office Administrator
Jatar Recruitment Agency · 2014 — 2019Orchestrated complex executive schedules across multiple time zones to prevent conflicts. Responded promptly and professionally to customer needs, including registration and inquiries. Managed high-volume communications and assisted customers, allowing leadership to focus on high-priority tasks. Handled end-to-end coordination of domestic and international travel, overseeing logistics and budget. Maintained organized logs and filing systems for accurate document tracking. Monitored and maintained optimal inventory levels of office supplies, preparing accurate purchase orders. Verified the accuracy of delivered supplies to ensure compliance with specified requirements. Organized meetings and appointments, coordinating with relevant parties to ensure timely attendance. Assisted as receptionist during absences and managed front-office operations. Sorted and distributed mail and correspondence to applicable departments.
Skills & Expertise
Education
- Diploma in Travel & TourismNairobi Aviation College · — — 2012
- Certificate of Secondary EducationNavigators Academy Girls High School · — — 2010
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