Ludgerio J.
Mid-Level Healthcare Customer Service Advocate
Open to offersNew to PlatformAbout
Ludgerio Jr. H. is an experienced Customer Service Advocate with a proven track record in the healthcare insurance, medical billing, and e-commerce industries. With a Bachelor of Arts and Science in Political Science and a minor in History from Silliman University, Ludgerio Jr. H. excelled at TTEC from 2017 to 2024, managing a high volume of customer inquiries for a leading e-commerce company, focusing on claims and appeals, pharmacy benefit manager programs, and delivering prompt issue resolution. At Qualfon, from 2010 to 2014, he upheld high standards in client support by consistently exceeding performance targets and achieving a 95% customer satisfaction rating. Earlier, at SPi Technologies, his project management and data analysis skills contributed to streamlining Tracker software processes and optimizing team efficiency.
Experience
Customer Service Advocate
TTEC · 2017 — 2026Delivered outstanding customer service for a prominent e-commerce company. Handled a large volume of customer inquiries, resolving issues in a timely manner to ensure satisfaction. Utilized communication and problem-solving skills to address complex concerns while keeping detailed records of customer interactions and maintaining up-to-date product knowledge.Customer Service Advocate
Qualfon · 2010 — 2014Offered superior customer service support by addressing client inquiries and resolving complaints. Demonstrated effective problem-solving abilities by managing issues and escalating complex cases when required. Fostered positive client relationships to enhance trust and retention, collaborating with teams to optimize processes for improved service delivery and customer experience.Tracker
SPi Technologies · 2006 — 2010Customized and implemented Tracker software for project management, ensuring effective progress tracking and task assignments. Worked with team members to guarantee accurate data entry, facilitating smooth project coordination. Created reports and presentations from Tracker data to support management's data-driven decisions while improving manual processes for increased efficiency.
Skills & Expertise
Education
- Bachelor of Arts and Science Major in Political Science Minor in HistorySilliman University · 1995 — 2000
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