Luigi Q.
Mid-Level Order Management Specialist
Open to offersNew to PlatformAbout
Luigi Q. is a versatile professional with experience across the insurance services, telecommunications, student loan support, and industrial products industries. Most recently, he has served as an Order Management Specialist at Tires-Easy (remote, U.S.), focusing on payment recording, precise order fulfillment, and customer communication, while supporting email marketing campaigns. Previously, at TaskUs-Molino Greenhouse, Luigi handled subscription coordination and technical support, overseeing order processing, digital record-keeping, and policy compliance. In sales operations at Quantrics Enterprise, he consulted for telecommunications clients, managed billing escalations, and negotiated business partnerships. Luigi’s background also includes roles in financial needs analysis and policy management at Allianz Synergia, student loan advisory with CustomLink, and payroll administration for the Municipality of Antipolo, consistently demonstrating his strengths in data analysis, market research, and detailed process management. He holds a BS in Tourism Management from World Citi Colleges.
Experience
Order Management Specialist
Tires-Easy · 2025 — PresentUpdated internal records with payment details and relevant financial information while recommending financial assistance programs as needed. Managed systems for order processing and tracking to ensure customer orders were fulfilled accurately and on time. Assisted in email marketing efforts by preparing and dispatching promotional and order-related emails, tracking customer communications. Provided customers with updates on order statuses, responded to inquiries, and established clear expectations. Accurately placed orders on behalf of customers, ensuring all details were correct.Technical Support & Subscription Coordinator
TaskUs-Molino Greenhouse · 2025 — 2025Maintained accurate customer account records and provided invoices and updates both in print and digital formats. Supported email marketing by creating, scheduling, and monitoring customer-focused emails that highlighted promotions and important order information. Oversaw order processing and tracking to guarantee timely and accurate fulfillment. Ensured compliance with company policies regarding order fulfillment and customer service. Communicated with customers to provide updates on order statuses and manage inquiries effectively.Sales Operations Specialist
Quantrics Enterprise · 2022 — 2024Served as a business consultant, assisting clients related to telecommunications for both private and business sectors. Offered support regarding billing and managed escalations for any discrepancies. Established a market position through various strategies, including characterizing, negotiating, and finalizing business partnerships. Developed tailored, economical solutions to meet the needs of commercial customers. Maintained comprehensive records of activities, partners, and opportunities in the sales database, tracking their status accurately.Insurance Advisor / Specialist
Allianz Synergia · 2022 — 2022Conducted detailed financial needs analyses to assess client risk profiles and developed customized insurance portfolios encompassing life, health, and asset protection. Managed the complete policy lifecycle from initial quotes to annual renewals, achieving high retention rates alongside account growth. Ensured compliance with national insurance laws and company standards by maintaining legal documentation and sound policy modifications. Acted as the primary liaison, providing technical guidance to policyholders and underwriters for smooth claims processing. Engaged in targeted lead generation and professional networking to promote business growth through clear presentations of complex financial products.Human Resource and Payroll Associate
Municipality of Antipolo · 2022 — 2022Tracked employee records, ensuring proper documentation of perks or data changes. Generated salary reports while safeguarding financial information privacy. Assisted employees with various inquiries. Managed timekeeping by modifying employee records and facilitating changes in the payroll system. Collected financial paperwork from prospective borrowers, evaluated loan data, and communicated details about the available programs.Student Debt Advisory Consultant
CustomLink · 2019 — 2019Gathered information on client needs to provide relevant support. Evaluated and authorized applications for Student Loan Assistance, making recommendations as necessary. Assisted consumers in exploring repayment options for outstanding loans. Supported audit requirements by providing access to financial information and generating reports. Collected financial paperwork from prospective borrowers, assessed loan data, and communicated about the program details.
Skills & Expertise
Education
- Bachelor of Science in Tourism ManagementWorld Citi Colleges · — — 2022
- Secondary EducationDon Antonio De Zuzuarrengui Sr Memorial Academy · — — 2019
- Elementary EducationDon Antonio De Zuzuarrengui Sr Memorial Academy · — — 2019
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