Luigi O.
Mid-Level Warranty Operations Specialist
Open to offersNew to PlatformAbout
Luigi O. is a detail-oriented and results-driven professional with nearly a decade of experience across various sectors, including banking operations, customer service, and warranty management. Currently serving as a Warranty Operations Specialist at Intelassist, he efficiently handles consumer appliance claims, verifying warranty eligibility and coordinating with service teams for timely resolutions. His background includes a role as a Back Office / Customer Support Specialist at Concentrix for Project Wheelz (UBER), where he managed sensitive consumer escalations and ensured accurate issue resolution. At Eastern Healthcare Group, Luigi processed invoices and maintained financial records as a Virtual Assistant, showcasing his adeptness in financial tracking and vendor coordination. His tenure with Damato – Real Estate involved managing schedules and assisting with real estate documentation. With a Bachelor of Science in Office Administration, Major in Corporate Transcription from the Polytechnic University of the Philippines, Luigi excels in documentation, compliance, and communication, contributing significantly to business support functions.
Experience
Virtual Assistant / Accounts Payable
Eastern Healthcare Group · 2024 — 2025Processed invoices while maintaining accurate financial records. Coordinated payment follow-ups and resolved issues with vendors. Ensured timely and accurate reporting of financial data and organized documentation to enhance tracking systems.Warranty Operations Specialist
Intelassist · 2025 — PresentHandled warranty claims and documentation for consumer appliances. Verified eligibility and accurately processed claims while coordinating with service teams for timely resolution. Maintained precise records of warranty requests and outcomes, providing clear communication about warranty policies to customers.Virtual Assistant
Damato – Real Estate · 2024 — 2024Managed schedules and facilitated client communication along with administrative tasks. Assisted in real estate transactions and documentation, while tracking leads, appointments, and project updates.Back Office / Customer Support Specialist – Project Wheelz (UBER)
Concentrix · 2021 — 2024Managed email correspondence, delivering timely and professional responses. Maintained accurate documentation of cases while ensuring issue resolution. Handled sensitive escalations requiring thorough investigation and coordinated with internal teams to address customer concerns.Back Office Associate – TAL (New Business Phases 1, 3, 5)
Sykes Asia Inc. · 2018 — 2021Supported new business documentation and processes for client onboarding. Prepared reports and completed various administrative tasks to assist operations.Exceptions Queue Associate
Bank of America | Sykes Asia Inc. · 2016 — 2018Processed exception cases with a focus on maintaining high accuracy and confidentiality. Kept detailed records while ensuring compliance with internal policies, managing sensitive information to meet productivity and quality standards.
Skills & Expertise
Education
- Bachelor of Science in Office Administration, Major in Corporate TranscriptionPolytechnic University of the Philippines · 2012 — 2016
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