Luis J.
Senior IT Program Director
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Luis José P. is an accomplished IT Program Director with over 25 years of leadership experience driving large-scale IT transformation strategy and program execution for major companies across Canada, the US, and Latin America. Specializing in the telecommunications industry, he has managed OSS/BSS and cloud migration projects with budgets up to $20M USD, optimizing processes, implementing measurable improvements, and leading teams across multiple countries and time zones. At Netcracker and Tecnocom, Luis José P. achieved notable process standardization and technology upgrades for clients such as Telus, America Movil, Telefonica, UNE, and ETB, utilizing key skills in risk management, solution delivery, and AI-based tools. Fluent in Spanish and English, he has a strong background in business process assessment and team development within multi-national environments.
Experience
Program Director
Netcracker · 2015 — 2024Oversaw programs for OSS/BSS transformations, managing budgets from 300k to 20M USD. Executed migration to Cloud by transforming over 3k rules for the catalog and enhancing processes. Established a program to significantly shorten time to market from weeks to days for a major telco client in the Caribbean. Coordinated multi-country projects to standardize processes and methodologies, involving customer representatives across seven nations. Played a key role in change management processes and led a remote team to foster strong relationships with customer management. Developed strategies for project implementation and collaborated with the methodology team on internal improvements and adaptations to cloud and AI technologies. Participated in pre-sale activities for new AI-based tools designed for telecommunications clients.Project Manager
Tecnocom · 2014 — 2015Oversaw a portfolio of projects for a telecommunications client, including the deployment of a new BSS platform utilizing Oracle OSM for provisioning and Oracle Warehouse for reporting. Directed the Oracle OSM implementation from design through post-production. Built and trained a local team of over 30 IT engineers who were pivotal to the implementation's success. Achieved a reduction in bugs and failures by more than 50%. Managed an extensive budget of over 15M and stabilized stage one in production, resolving issues, enhancing customer relations, and expanding operational capabilities.Project Manager – Unit Leader – Architect
Company not specified · 2011 — 2013Evaluated and restructured over 100 Business Processes in the implementation of a new Provisioning Platform, adhering to eTOM guidelines. Defined the architecture of an integrated OSS/BSS platform and formulated migration strategies. Led the team that delivered resources for OSM, ASAP, and WFM, addressing project needs and serving as the Main Technical Architect of UNE. Identified new program requirements, adding functionalities that augmented program value.Operations Manager
Software Associates · 2009 — 2011Managed OSM transformation projects for a telecommunications client, along with a documentation program for a government office. Established a local team of over 10 IT engineers for implementation and post-production support. Developed new methodologies and communication patterns for local team operations in coordination with Oracle representatives. Set up the company’s new office in the region and oversaw local operations, managing relationships with HR, Finance, and Legal teams from both local and headquarters.
Skills & Expertise
Education
- Computer Science Engineer. Specialization in Robotics and Artificial IntelligenceUniversidad Simón Bolívar · 1994 — 1999