Luis M.
Mid-Level Order Management Specialist
Open to offersNew to PlatformAbout
Luis M. is a seasoned Project Order Management Specialist based in Guadalajara, Jalisco, Mexico, with over 12 years of professional experience in the electronics, security solutions, technology services, and supply chain industries. At Arrow Electronics, Luis managed order management processes, including analyzing forecasts, executing purchase orders, and maintaining supplier communication across North America, South America, Europe, and Asia. His responsibilities encompassed tracking shipments, updating customers, and optimizing inventory in alignment with sales plans. Previous roles at Assa Abloy de Occidente, Porch, Eaton Corporation, and Technicolor Mexicana saw Luis handling SAP order entry, documentation validation, and performance reporting. Fluent in English and Spanish, he has demonstrable skills in ERP systems, meticulous product order entry, financial setup, and the thorough validation of critical documentation for customer and supplier transactions.
Experience
Asset Associate
Arrow electronics · 2022 — PresentAnalyzed historical data and customer forecasts to plan material requirements for the firm and future orders. Executed purchase orders while communicating with suppliers across North America, South America, Europe, and Asia. Tracked shipments and provided timely statuses to the sales team, enhancing operational transparency. Developed strong relationships with suppliers and customers to ensure exceptional service and support. Maintained target inventories and synchronized shipments with sales plans for improved supply chain efficiency.Order Entry Specialist
Assa Abloy de Occidente · 2021 — 2022Managed order entry and provided team training while adapting to individual learning styles. Streamlined procedures to align with product specifications and organizational guidelines. Reviewed and analyzed catalog information and purchase orders to ensure accurate processing of sales orders. Communicated effectively with clients to resolve queries on the first contact, providing thorough information. Generated reports and metrics to enhance performance and operational efficiency.Moving Concierge
Porch · 2015 — 2019Handled customer inquiries via phone and email, delivering clear information about services, billing, and fees. Educated customers on self-service tools to promote independence and enhance service efficiency. Conducted retention activities, including service upgrades and renewals, to foster customer loyalty. Monitored service statuses and communicated timely updates to clients and providers to ensure satisfaction.International Order Service Specialist
Eaton Corporation · 2014 — 2015Managed customer orders and ensured accurate entry in SAP with a focus on inventory management, pricing, and contractual agreements. Prioritized urgent requests, streamlining sales order processing to enhance operational efficiency and promptly resolve issues.Order Entry
Technicolor Mexicana · 2011 — 2014Reviewed and entered customer orders in SAP to ensure accuracy of Purchase Orders (POs) and compliance with inventory management standards. Monitored inventory levels and minimum quantities per contractual agreements, proactively resolving discrepancies and issues. Created and maintained customer and internal part numbers in SAP including bill of materials and packaging instructions for production. Developed detailed reports and graphics in Excel to track errors and production metrics, streamlining procedures to enhance efficiency.Customer Support Associate
Arrow electronicsInput purchase orders into ASW and monitored stock and material status in C2O. Updated customers on the progress of orders and materials, prioritizing urgent requests for expeditions from the warehouse. Generated reports that detailed shipped items and those pending, ensuring transparency for customers. Facilitated invoicing and necessary documentation to expedite customer payments through the financial department. Adjusted order workflows according to lead times and stock availability to maintain service excellence.
Skills & Expertise
Education
- Industrial EngineeringUtel universidad
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