Luis C.

Jorge G. is a highly experienced customer operations specialist with over a decade in the industry, distinguished by his bilingual proficiency in English and Spanish. Throughout his career, Jorge has displayed exceptional capability in managing customer support and CRM systems, overseeing technical troubleshooting for complex issues, and streamlining workflow processes for enhanced efficiency. His expertise extends across the domains of logistics, claims management, and workflow optimization, with a proven track record of improving SLA compliance and reducing resolution times. Jorge has been instrumental in roles at Finray Solar and Ifeel, managing critical tasks such as customer communication, billing cases, and contractor coordination. Additionally, his entrepreneurial spirit has been evident in his successful management of Airbnb rentals, achieving consistent 5-star reviews. Jorge holds a B.A. in International Relations and exemplifies leadership in team supervision, claims processing, and stakeholder management, utilizing top platforms like Slack, Trello, and Zendesk to drive results in both customer service and project management contexts.