Luis M.
Junior Operations Manager
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Luis M. is a highly organized and proactive manager based in Porac, Pampanga, Philippines, with a strong record in managing global franchise operations. With over three years of management experience at McDonald's Philippines, Luis excels in high-pressure environments, tackling complex problem-solving, stakeholder escalations, and optimizing workflows to maintain operational excellence. As Department Manager, he oversees daily operations, ensuring productivity and adherence to global quality and safety standards. Expert in calendar coordination and professional communication, Luis manages inventory and supply chain cycles, conducts data analysis, and executes detailed reporting to minimize variance and waste. His role also involves client relations, strategic planning, and workforce scheduling. Previously, as a Site Engineer at Sodezo Construction Services, he excelled in financial administration, technical documentation, and project supervision. Luis holds a Bachelor of Science in Electrical Engineering from Holy Angel University, demonstrating his technical expertise and dedication to continuous professional development.
Experience
Department Manager
McDonald’s Philippines · 2023 — PresentOversee daily operations in the department to ensure high productivity while adhering to global quality and safety standards. Manage all aspects of inventory cycles, focusing on strategic ordering and stock optimization. Analyze data and generate reports related to inventory transfers and deliveries, maintaining digital records to reduce variance and waste. Serve as the primary contact for customer escalations, employing effective communication and conflict resolution to enhance customer satisfaction. Develop maintenance schedules and action plans aimed at improving department efficiency and service times. Design workforce schedules based on sales trends and peak times to optimize staffing while managing labor costs. Conduct Profit and Loss (P&L) analyses to maintain budget compliance and manage expenses effectively. Coordinate with external vendors through monthly maintenance meetings to ensure seamless operations and infrastructure upkeep. Monitor team performance and enforce adherence to policies and ethical standards while managing time-sensitive operations.Site Engineer
Sodezo Construction Services · 2021 — 2022Prepared Bill of Quantities (BOQ) and summarized project expenses, ensuring accuracy in fund liquidation. Compiled comprehensive progress reports and technical estimations for electrical equipment needed for various projects. Supervised site personnel by managing attendance and time tracking to support accurate payroll processing. Oversaw the execution of civil works, ensuring compliance with project specifications and safety protocols while meeting deadlines.Service Crew
McDonald’s Philippines · 2019 — 2020Delivered exceptional customer service in a fast-paced environment, addressing guest needs effectively. Managed order processing and food service delivery with professionalism. Maintained sanitation standards and organized workspace to ensure a safe and efficient service area.
Skills & Expertise
Education
- Bachelor of Science in Electrical EngineeringHoly Angel University · 2018 — 2022