Luis E.
Senior Telecommunications User Support Specialist
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About
Luis E. C. is a versatile Telecommunications Engineer with over 7 years of experience specializing in user support and telecommunications equipment configuration and maintenance. He has a proven track record with leading companies such as Nokia and Huawei across mobile services 2G, 3G, 4G, and 5G. In his role as Lead Back Office Ipran Config, Luis coordinated and managed a team of engineers to ensure seamless configuration, migration, and support of mobile services, focusing on maintaining network quality and continuity. His tenure at ZTE Colombia as a Senior Back Office Transmission IP Specialist further honed his skills in telecom network configuration and technical support. His contributions have been significant in delivering connectivity services to educational institutions in Colombia under the MinTIC initiative and executing corporate projects for Claro Empresas, including dedicated internet, MPLS, Ethernet, and managed SIP and PBX solutions.
Experience
Back Office Leader
Ipran Config · 2025 — PresentManaged a team of engineers focused on the configuration, migration, and support of mobile services, including 2G, 3G, 4G, and 5G. Oversaw processes for equipment migration, ensuring quality and continuity of the network.Senior IP Transmission Back Office Specialist
ZTE Colombia · 2017 — 2025Specialized in the configuration and technical support of Nokia and Huawei equipment for mobile services across 2G, 3G, 4G, and 5G. Performed maintenance execution, event tracking, and technological integration for network expansions.