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Luis C. — Senior Sales Development Representative from Colombia

Luis C.

Senior Sales Development Representative

Colombia 6+ years
Open to offersNew to Platform
Languages
SpanishEnglish
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About

Luis C. is a seasoned Sales Development Representative based in Bogotá, Colombia, with over five years of experience enhancing sales processes through targeted opportunity generation and strategic outbound and inbound prospecting. With a specialty in SaaS, HealthTech, and EdTech industries, Luis employs a consultative sales approach, focusing on pipeline management and customer relationship building. He demonstrates a high level of proficiency in CRM platforms including HubSpot, Salesforce, and Pipedrive, and is adept at leveraging multichannel strategies and sales automation tools to accelerate sales cycles. Notably, Luis has held roles at companies like Alcachofa de Canarias SL, IMEXHS, INTELSA BPO, and ACREDITTA S.A., where he successfully managed B2C pipelines, spearheaded outbound campaigns, and fostered client retention through effective post-sale management. His academic background includes courses in International Business Administration and Modern Languages, enhancing his capability in cross-cultural communication and customer service. Luis is certified in Inbound Marketing and Sales, bringing a well-rounded expertise to any sales-driven organization.

Experience

  • Customer Sales Specialist

    Alcachofa de Canarias SL · 2025 — 2025
    Managed the complete B2C commercial pipeline process. Oversaw platform adoption, onboarding, and customer support. Handled renewals, upselling, and maintained ongoing client relationships.
  • SDR | Demand Generation Specialist

    IMEXHS · 2024 — 2025
    Developed and implemented customized outbound campaigns. Conducted prospect segmentation and built a database in CRM. Provided support in monitoring and analyzing commercial performance. Engaged in prospecting and contacting target accounts in LATAM.
  • SDR | Strategic Alliances

    INTELSA BPO · 2023 — 2024
    Executed outbound campaigns through email and LinkedIn. Qualified opportunities and managed the pipeline within the CRM. Identified potential agreements and commercial opportunities.
  • SDR | Customer Success

    ACREDITTA S.A. · 2020 — 2023
    Carried out prospecting and scheduled qualified meetings. Conducted consultative qualification of inbound leads. Managed post-sales for customer retention and continuous support. Recorded and monitored activities in CRM to ensure commercial traceability.
  • Customer Service Agent

    SUTHERLAND · 2018 — 2019
    Provided support to users in LATAM and resolved inquiries. Documented and tracked cases.
  • Customer Service Leader

    CENTRO COMERCIAL ANDINO · 2014 — 2018
    Coordinated customer service operations. Supervised the team and handled bilingual support.
  • Administrative Assistant

    USAENE – AENE Servicios · 2004 — 2014
    Provided operational and administrative support. Assisted internal and external clients. Managed documentation and monitored processes.

Skills & Expertise

Education

  • International Business Administration - incomplete
    Corporación Universitaria Asturias
  • Modern Languages - incomplete
    Universidad EAN

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