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Luis F. — Senior Marketing and Legal Support Specialist from Honduras

Luis F.

Senior Marketing and Legal Support Specialist

Honduras 6+ years
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Languages
English
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About

Luis F. is a distinguished Marketing, Business, and Legal Professional with over nine years of experience advancing the missions of global brands, prestigious companies, and esteemed law firms across the United States. His expertise encompasses roles such as Executive Assistant and Paralegal Assistant, where he has excelled in client relations, case coordination, and legal documentation management. At Landlord Solutions of San Diego, he was pivotal in managing client intake and ensuring seamless communication in landlord-tenant cases. At Advanced Auto Accessories AZ, he managed wholesale and retail sales of automotive parts, delivering comprehensive solutions and driving revenue across multi-channel platforms. His tenure at Paragon Financial Corp involved specialized legal and debt resolution, working within complex regulatory frameworks to effectively negotiate settlements. Furthermore, Luis contributed significantly as a Certified Medical Interpreter with LanguageLine Solutions, enhancing patient care through accurate bilingual communication. He also actively engaged in policy-oriented advocacy as an active board member for civic organizations focused on democratic governance, showcasing his capability in strategic planning and legal insight. Throughout his career, his commitment to precision, and customer service excellence has been consistently recognized.

Experience

  • Intake Specialist & Paralegal Assistant

    Landlord Solutions of San Diego · 2026 — 2026
    Assisted attorneys and legal staff in managing landlord-tenant matters by handling client intake, case coordination, and providing administrative legal support. Functioned as the first point of contact for potential clients while gathering case information and reviewing documentation. Supported legal documentation, appointment scheduling, and maintained communication throughout the legal process.
  • Senior Sales Representative / Advanced Sales Support Lead

    Advanced Auto Accessories AZ · 2025 — 2025
    Oversaw wholesale and retail automotive parts sales to serve retail customers, auto repair shops, and commercial fleet accounts across the United States. Focused on automotive parts identification and customer needs analysis while providing solutions through multiple sales channels.
  • Legal & Debt Resolution Specialist

    Paragon Financial Corp · 2024 — 2025
    Managed complex debt resolution and legal procedures involving corporate, medical, and personal debt cases throughout all 51 U.S. states. Collaborated with various law firms and attorneys to oversee pre-litigation settlements and ensure compliance with regulations.
  • Certified Medical Interpreter, Level 4

    LanguageLine Solutions · 2023 — 2024
    Provided bilingual interpretation for patients and healthcare providers, ensuring clear communication in diverse medical settings. Maintained confidentiality and adhered to HIPAA regulations during medical consultations and follow-ups.
  • Active Board Member

    Civic Front for Democracy · 2023 — 2024
    Engaged in board-level governance and strategic planning within an international civic organization focused on democratic governance. Contributed legal insights to support policy advocacy and collaborative efforts with governmental and public sector bodies.
  • Board Member & Primary Spokesperson

    Freedom and Democracy Association (ALD) · 2017 — 2024
    Served as the spokesperson for the organization, providing legal expertise and promoting civic education. Oversaw initiatives encouraging youth engagement in democratic processes and facilitated discussions to advance citizen participation.
  • Level 2 Interpreter – Legal, Medical & Administrative

    LanguageLine Solutions · 2023 — 2024
    Facilitated bilingual communication in legal, medical, and administrative contexts, ensuring accurate interpretation while maintaining confidentiality. Adapted communication to varied dialects and specialized situations.
  • Fleet & Equipment Insurance Consultant

    STT Logistics Group · 2023 — 2024
    Provided insurance solutions for heavy and light equipment and transportation fleets, negotiating with providers to achieve optimal coverage. Advised clients on policy selection and managed insurance processes.
  • Active Board Member

    JCCG (International Climate Change NGO) · 2016 — 2023
    Participated in board governance and strategic initiatives within an international climate change organization. Championed educational programs focused on sustainability and climate law while collaborating with various stakeholders.
  • Program Analyst / Panel Moderator

    Radio Association Liberty and Democracy · 2017 — 2022
    Conducted research and analysis on political and social issues, facilitating discussions and moderating panels for national audiences. Composed content to make complex topics accessible to the public.
  • Team Lead, International Support Operations

    Google Nest · 2021 — 2022
    Led global support teams at Google Nest, managing operations and driving performance while emphasizing team development and process improvement. Ensured high-quality service and customer satisfaction.
  • Tier 1 / Level 1 Technical Support

    Google · 2019 — 2022
    Delivered Level 1 technical support for Google products, assisting customers with setup and troubleshooting. Ensured prompt and accurate resolution of common technical issues.
  • Senior Tier 2 Technical Support Specialist

    Google Nest · 2019 — 2021
    Provided advanced technical support for Google and Google Nest products, resolving complex issues. Mentored team members while supporting operations and enhancing customer experience.
  • Professional Development Member

    Junior Chamber International (JCI) – Capital Chapter · 2016 ��� 2019
    Engaged in youth leadership initiatives, promoting community engagement and entrepreneurship while supporting the design of programs that enhance social responsibility among young professionals.
  • Paralegal & Legal Support Specialist

    Health Regulation Agency - ARSA · 2017 — 2018
    Provided administrative and legal support in regulatory processes within the pharmaceutical sector. Assisted in drafting documents and ensuring compliance with internal policies.

Skills & Expertise

Education

  • Bachelor's Degree in Marketing – Business Concentration
    Universidad Tecnológica Centroamericana (UNITEC) · 2018 — Present
  • Law (LL.B.)
    Universidad Tecnológica Centroamericana (UNITEC) · 2010 — Present
  • High School Diploma – Bachelor of Science and Letters
    La Estancia School · 1993 — 2008

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