Luis R.

Luis N. is a proficient Service Desk Technician with over five years of experience in both corporate and startup environments. He has excelled as an IT Support Technician, adept at providing high-quality internal technical support by managing software platforms, deploying and maintaining hardware, and efficiently implementing new tools to boost team productivity. Currently, at Omega Global, a startup in the construction sector, Luis manages helpdesk requests, utilizing his expertise in Microsoft Entra Admin and various operating systems, including Windows, Linux, macOS, and mobile platforms. His role requires maintaining endpoint security and remote configurations. Previously at Remitly, he managed business applications and integrated secure access controls. His foundation was built at Teleperformance, delivering remote support on Microsoft's technologies. Luis holds a Bachelor’s Degree in Systems Engineering and is certified in CompTIA A+ and Microsoft 365.