luis I.
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Luis I. S. is an accomplished professional with extensive experience spanning customer service, master data management, and language tutoring. He embarked on his career in the technology and financial sectors as a customer service representative at Sykes Enterprises, before advancing to a trilingual agent role. His professional journey led him to Thomson Reuters, where he excelled as a Master Data Analyst and later as a Vendor Master Analyst, focusing on maintaining databases and ensuring compliance in the vendor sector. At Cargill Inc, Luis served as a Vendor Verification Analyst, specializing in the validation and approval of vendor information. He transitioned to the London Stock Exchange Group as an Order Management Specialist, adept at overseeing order processes and contract management. Pursuing his passion for languages, Luis has developed his expertise as a Spanish language tutor and translator, leveraging platforms like Upwork to reach a wider audience. His advanced proficiency in languages such as Spanish, English, Portuguese, and French is complemented by his technical prowess in SAP and Microsoft Office.
Experience
HR & Payroll Specialist
Intesa Consulting LLC · 2023 — 2026Handle payroll processing for various accounts. Provide support to employees and managers, while managing employee information databases. Address HR cases and create necessary documents for employees. Assist different company departments, including recruitment and HR.Spanish Language Tutor
Bilin Academy · 2025 — PresentDeliver tutoring sessions and lessons to students at A1 and A2 levels. Prepare engaging materials for classes and facilitate interactive sessions. Assess student progress through conversational evaluations focusing on speaking, listening, reading, and writing skills.Website Translator and App Support
Scanlily LLC · 2023 — PresentOversee and manage the Spanish and Portuguese versions of the Scanlily website. Edit and enhance app translations to ensure they are accurate and consistent. Proofread Amazon catalog translations for improved clarity and localization. Adapt marketing materials for Spanish- and Portuguese-speaking audiences, including videos and visual content.Order Management Specialist
London Stock Exchange Group (LSEG) · 2021 — 2023Assist with end-to-end order management processes. Generate, update, and proofread contracts for customers. Support stakeholders during deals, including sales, account management, legal, and customer support. Resolve billing issues and provide customer access permissions, troubleshooting as needed. Contribute to special projects within billing and customer relations, and create knowledge documents for new processes.Vendor Verification Analyst
Cargill Inc · 2019 — 2021Assess vendor information to prevent fraudulent payments. Confirm the accuracy of registration documents. Participate in Master Data tasks by finalizing vendor creations.Vendor Master Analyst
Thomson Reuters (Vendor Master Latam) · 2016 — 2019Manage the Vendor Master Latam database and approve vendor creations and modifications in line with company policies. Deliver customer service to various internal business units and suppliers. Create and provide training sessions, including translation from English to Portuguese. Handle large-scale changes and participate in platform migrations, acting as a liaison with IT and project owners.Master Data Analyst
Thomson Reuters (Master Data NA) · 2014 — 2016Maintain Customer Master Data for North America's database. Approve creation requests based on orders and conduct peer audits to ensure compliance with control policies.Trilingual Customer Service Agent
Sykes Enterprises · 2012 — 2014Act as an escalation point for distributors and resellers, following up on issues they faced with their program. Resolve issues for points programs across Latin America and North America. Engage with resellers to troubleshoot and resolve account issues during calls.
Skills & Expertise
Education
- Technical Diploma in Spanish TeachingFundatec
- Technical Diploma in Translation (English-Spanish)ULACIT