Luiz E.

Provided analysis and continuous improvement of operational processes, focusing on optimization in capture, online sales, billing, and administrative sectors. Identified opportunities for enhancement, standardized workflows, and enhanced operational efficiency to reduce costs and improve performance through strategic solutions and KPI monitoring.

Managed strategic and operational aspects of companies in the dental sector, integrating administrative, financial, commercial, and human resources functions. Ensured operational efficiency, regulatory compliance, and sustainable growth. Developed internal processes and task distributions to enhance organizational climate. Led team development, managed goals and KPIs, supervised CRM, and oversaw lead capture and follow-up. Executed sales strategies while collaborating with external marketing firms focused on paid traffic and social media to maximize results. Oversaw administrative routines, logistics organization, inventory control of dental materials, compliance with sanitary documentation, and standardized internal processes. Handled personnel department tasks, including recruitment, admissions, terminations, attendance management, labor legislation compliance, and benefit administration in coordination with external accounting for payroll and tax obligations. Managed financial planning, cash flow, accounts payable and receivable, banking reconciliation, procurement, and negotiations with suppliers, alongside tax oversight and strategic decision support through performance indicators.

Coordinated and supervised all administrative and personnel department routines, which included financial monitoring of accounts payable and receivable, cash flow management, and sponsorship payment processes. Prepared reports to assist in decision-making for management, organized contracts with suppliers and advertisers, ensuring compliance with agreements. Managed personnel processes including admissions, terminations, attendance tracking, payroll, benefits, and adherence to labor laws. Kept employee documentation updated while providing internal support, ensuring that administrative infrastructure adequately supported the radio's operations and contributed to the company's growth.

Supported personnel and human resources processes, managing payroll, admissions, terminations, benefits, vacation tracking, and electronic attendance. Assisted employees with inquiries, organized labor documents, and maintained compliance with legislation and internal process efficiency.

Focused on sales within the commercial department, engaging in client prospecting and relationship management. Conducted negotiations, prepared commercial proposals, tracked goals and indicators, managed the client portfolio, and supported post-sale activities to enhance results and client loyalty.

Oversaw commercial management and financial consulting focused on personal and consignment loan sales. Engaged in prospecting, client service, and retention strategies. Led the commercial support team, monitored performance and objectives, and provided training for continuous improvement. Developed commercial strategies and marketing actions aimed at customer acquisition and retention, performing personalized financial consulting to meet clients' profiles and needs, while managing the entire process from negotiation to contract formalization and monitoring performance indicators for result optimization.