Luke X.
Junior Technical Support Specialist
Open to offersNew to PlatformAbout
Luke Xavier D. is an experienced technical support specialist with a proven history in the customer service and electronics manufacturing industries. At Concentrix Corporation from February 2023 to April 2025, he provided technical support for US-based television customers, addressing billing inquiries, troubleshooting technical issues, and managing account changes using the Salesforce and CRM tool suites. He adeptly handled multiple platforms, noted resolutions, and ensured customer satisfaction through systematic RIO management. More recently, with Asurion, he extended his expertise to mobile network services, resolving network outages and device-related issues, while also leveraging AI tools for enhanced service accuracy. Earlier, at Japan Aviation Electronics Inc., Luke Xavier D. operated specialized machinery for precise cable measurement and cutting, upholding quality and order fulfillment standards in manufacturing. He is fluent in English and Filipino.
Experience
Technical Support
Asurion · 2025 — PresentSupports US-based customers with mobile network services, managing network outages, phone activation, repair and replacement, and technical issues related to phones and network. Utilizes AI tools to assist customers and avoid errors.Technical Support
Concentrix Corporation · 2023 — 2025Addresses technical issues for US-based Television customers, ensuring resolutions with care and professionalism. Troubleshoots using customer profiles, applying tools such as Salesforce, CRM, and Rio while documenting actions taken and accurately tagging cases during phone interactions.Production Operator
Japan Aviation Electronics Inc. · 2022 — 2022Operated machinery to handle and process cables, verifying measurements and cuts align with specific orders. Prepared products for dispatch according to details such as type, length, amount, lot number, and A-Drawing.
Skills & Expertise
Education
- Degree not specifiedPaliparan 3 Senior High School · 2020 — 2022
- Degree not specifiedPaliparan National High School · 2016 — 2020
- Degree not specifiedPaliparan 3 Elementary School · 2010 — 2016
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