Luke E.
Senior Recruitment Specialist
Open to offersNew to PlatformLanguages
EnglishTagalog
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
About
Luke E. is a seasoned Full-Cycle Recruiter and Customer Service & Sales Specialist with over a decade of experience in providing robust support across recruitment, healthcare virtual assistance, and customer service environments. Based in Caloocan City, Philippines, Luke excels in managing end-to-end talent acquisition processes for US and international companies, utilizing platforms like ATS and CRM to optimize recruiting workflows. As a Healthcare VA and Medical Billing expert, Luke is proficient in handling medical billing, insurance claims, and HIPAA-compliant patient support. His professional journey includes roles at Express Employment Professionals and ASAP Credit Repair, where his adept use of tools such as LinkedIn Recruiter and Boolean search has been pivotal in reducing time-to-fill metrics. Luke's commitment to maintaining meticulous records in roles at firms like United Health Group demonstrates his ability to manage high-volume, phone-first operations efficiently. Open to remote opportunities within the US, UK, AU, and the EU, he continues to drive impact through his combination of recruitment acumen and healthcare expertise.
Experience
Sr. Recruitment Specialist
Express Employment Professionals · 2024 — PresentManage the full-cycle recruiting process for 15–20 concurrent requisitions, handling job intake, sourcing, screening, interview coordination, offer negotiation, and onboarding. Conduct daily inbound and outbound calls with candidates and hiring managers while maintaining effective communication. Utilize LinkedIn Recruiter, Boolean search, and various job boards to sustain warm candidate pipelines across diverse industries. Perform structured interviews and reference checks while overseeing background verification for candidate suitability. Facilitate compensation negotiations and guide candidates through the onboarding journey. Maintain organized records across ATS and CRM platforms to ensure accurate candidate interactions.Sr. Customer Service Representative
ASAP Credit Repair · 2023 — 2024Oversee a high volume of inbound and outbound calls related to credit repair inquiries, consistently delivering excellent customer service. Analyze client credit profiles and propose personalized solutions aimed at enhancing creditworthiness through a consultative sales approach. Manage communications across multiple channels including phone, email, and CRM systems, ensuring prompt responses to inquiries. Update client data in real time during calls and handle payments, verifying transfers while following up on outstanding balances. Collaborate with internal teams to effectively address complex client escalations, ensuring a seamless experience.Sr. Technical Recruiter
Incept Data Solutions · 2022 — 2023Conduct full-cycle technical recruiting for multiple requisitions, starting from job intake to candidate onboarding. Engage in high-volume outbound sourcing calls while screening candidates daily, employing a sales-driven strategy. Collaborate with hiring managers to clarify technical requirements and align candidate profiles. Sourcing efforts include utilizing LinkedIn Recruiter and Boolean search techniques to attract specialized candidates. Ensure timely responsiveness by maintaining a 100% applicant response rate within 24 hours and managing active requisitions visibility across ATS.Sr. Technical Recruiter
Continuity Partners · 2022 — 2022Execute full-cycle recruiting for various technical roles, identifying candidates through direct sourcing tactics. Implement strategies on LinkedIn Recruiter and Boolean searches to attract candidates for challenging technical positions. Build strong relationships with candidates through effective follow-up and closing techniques while working closely with hiring managers to refine candidate criteria throughout the recruitment process.Virtual Assistant – Healthcare
Insight Choices · 2021 — 2022Deliver comprehensive medical virtual assistance, including patient scheduling and insurance verification for healthcare providers. Ensure compliance with HIPAA standards while processing insurance claims and documentation. Address patient inquiries through phone and email, providing professional support in a healthcare setting. Work with providers and insurance companies to resolve discrepancies and ensure timely claim reimbursements. Keep patient records accurate within EMR/EHR systems and coordinate referrals and follow-ups to enhance service delivery.Associate Technical Recruiter
Eclaro · 2019 — 2021Assist in the full-cycle recruitment process for IT roles, engaging in sourcing and screening candidates. Conduct daily outreach through calls and emails, leveraging various job boards and ATS databases. Track candidate pipelines across ATS platforms to maintain data integrity for client accounts and facilitate scheduling for interviews involving multiple stakeholders.Customer Success Specialist
United Health Group (Optum Global Solutions) · 2015 — 2019Handle a high volume of calls from healthcare clients, offering guidance on insurance plans and resolving claims issues. Process insurance claims efficiently while verifying patient coverage and communicating with relevant stakeholders. Manage multi-channel communications, ensuring all client inquiries are resolved accurately and within service level agreements. Maintain strict adherence to HIPAA regulations during all interactions and lead training for new team members on compliance and operational procedures.Recruitment Coordinator & Service Associate
IBM · 2013 — 2015Assist in recruiting operations by sourcing candidates and screening resumes. Conduct calls for candidate sourcing and work with hiring managers on evaluations. Organize pre-employment requirements, including background checks and medical exams, while preparing weekly recruitment status reports.HR Assistant – Recruitment
Universal Storefront Services Corporation · 2015 — 2015Support the recruitment process by sourcing, screening, and assessing candidates for various roles. Coordinate new hire orientation and onboarding activities.
Skills & Expertise
Education
- Bachelor of Science in PsychologyTrinity University of Asia, College of Arts and Sciences · — — 2012
Interested in this professional?
Sign in as an employer to save this profile or invite Luke E. to a job.
Sign in as an employer