Lungelo N.
Mid-Level IT Infrastructure Support Specialist
Open to offersNew to PlatformAbout
Lungelo A. is an experienced IT Support Technician with over five years supporting enterprise IT environments, network infrastructure, and retail technology systems within the corporate, retail, and public sectors. At TradeLink Retail Systems, he diagnoses and troubleshoots POS hardware, servers, and peripheral devices, ensuring stable retail operations and coordinating service activities among clients and vendors. Previously at Amalfi Outsourcing, Lungelo resolved connectivity and equipment issues, guiding customers through technical incidents. While serving the South African Sugar Association, he managed Active Directory administration, maintained IT asset registers, and supported enterprise applications such as Syspro ERP. At Data Links, Lungelo provided comprehensive desktop support, local network setup, and proactive system upgrades. His technical capabilities span Windows Server support, Microsoft 365, network connectivity, and POS systems.
Experience
IT Field Consultant
TradeLink Retail Systems · 2025 — PresentDiagnosed and troubleshot retail computing equipment within client environments to ensure stable POS and system operations. Responsible for the installation, testing, and maintenance of retail computing hardware including POS terminals, servers, and printers. Coordinated the troubleshooting, installation, and repair of retail hardware and software systems across client sites while logging service requests and prioritising incidents for timely resolution. Performed diagnostic testing and repair of hardware components to restore functionality and reduce downtime, while providing technical support on POS systems and computing applications. Maintained technical documentation and service reports associated with installations, repairs, and support activities while liaising with vendors for hardware sourcing and technical support coordination.Level 1 Technical Support Agent
Amalfi Outsourcing · 2024 — 2025Delivered first-line technical support to customers facing connectivity and equipment-related challenges. Diagnosed and resolved issues related to modems, routers, and cable devices to restore internet connectivity. Guided customers through device setup and troubleshooting procedures to address common technical incidents, while logging interactions accurately within the CRM and ticketing system. Ensured timely support resolutions while upholding high standards of customer service and providing clear communication throughout the process.Junior IT Generalist
South African Sugar Association · 2022 — 2024Handled IT service requests through the central helpdesk system, delivering timely support to end users. Administered Active Directory for user account management, including creating accounts, resetting passwords, and unlocking accounts. Provided support across Microsoft environments such as Office 365, Exchange, and SharePoint. Managed IT asset registers for accurate tracking of hardware and software resources while supporting Syspro ERP applications and addressing user-related issues. Assisted in monitoring servers and network devices to ensure infrastructure availability, while installing software applications and updates on user workstations and troubleshooting connectivity issues.IT Technician
Data Links · 2020 — 2022Installed and configured computer hardware, operating systems, and enterprise software across the organisation's workstations. Provided technical support to users in Microsoft Windows and Office environments. Set up local networks, printers, and communication devices to facilitate daily operations while diagnosing and resolving hardware faults, replacing components as necessary. Maintained records of software licenses and IT equipment across company sites, and managed user accounts to ensure systems and network connectivity remained operational. Organised and labelled network cabling infrastructure to support efficient maintenance and upgrades.IT Network Engineer (In-Service Training)
eThekwini Municipality · 2019 — 2019
Skills & Expertise
Education
- National Diploma in Information TechnologyMangosuthu University of Technology · — — 2019
- National Senior CertificateIxopo High School · — — 2014
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