Lungile M.
Senior Customer Service and Real Estate Specialist
Open to offersNew to PlatformAbout
Lungile M. is a seasoned professional with over 15 years of diverse experience across industries such as customer service, telesales, real estate, financial services, and administration. Demonstrating adaptability, she has effectively transitioned between sectors, consistently achieving excellent results and emphasizing client satisfaction. Her career journey includes roles as a Real Estate Agent with Keller Williams and NOM Real Estate Company, where she marketed properties, guided clients through transactions, and negotiated sales agreements. In her role at Medscheme as a Customer Service Consultant and Administrator, she expertly managed member queries and processed claims. Lungile is currently expanding her expertise by pursuing a qualification in Occupational Health and Safety. Her entrepreneurial spirit is evident in her current venture as a self-employed manufacturer and seller of health products. She holds an International Diploma in Marketing Management from Oxbridge Academy, which underpins her strategic sales and marketing approach, including strong customer service acumen and administrative efficiency.
Experience
Health Beneficial Bathsalts Manufacturer and Seller
Self-Employed · 2020 — PresentCreated, produced, and marketed handmade bath products while overseeing business operations including product development, branding, and customer service. Leveraged markets and social media for product promotion.Real Estate Agent
Keller Williams of the South · 2018 — 2019Utilized online platforms and open houses for property marketing. Provided guidance to clients during property sales and purchases, negotiated sales agreements, and managed client documentation.Real Estate Agent
NOM Real Estate Company · 2016 — 2018Established strong client relationships through professional advice and diligent follow-up. Conducted property valuations and implemented marketing campaigns while ensuring compliance with property laws.Customer Service Consultant and Administrator
Medscheme · 2013 — 2016Addressed member queries through telephone and email, maintained and updated member records, and processed claims while providing feedback on benefits.Account Executive
CTI Education Group · 2012 — 2013Marketed educational programs to potential students, assisted with enrollments and course selections, and provided student support to meet recruitment targets while promoting brand awareness.Insurance Sales Consultant
Regent Insurance (New Clicks) · 2012 — PresentSold insurance policies to retail clients in-store, delivered policy advice and support, and ensured accurate documentation to achieve customer satisfaction.Client Service Consultant (Personal Loans)
Bayport Financial Services · 2011 — 2011Advised clients on loan options and repayment plans, processed loan applications and payments, and professionally resolved escalated queries.Direct Sales Agent (Victoria Jackson Make-up)
Rehoboth Incorporated · 2009 — 2011Demonstrated and sold make-up products at retail and events, fostered a repeat client base through quality service, and achieved daily and monthly sales targets.Inbound Customer Service Consultant
Spectramed · 2008 — 2009Managed calls related to medical aid plans and claims, delivered product knowledge, resolved member concerns, and ensured the accuracy of customer profiles.Micro-Loans Sales Consultant
ABSA Financial Services · 2008 — 2008Helped clients with micro-loan applications, educated them on terms and repayment plans, and ensured adherence to compliance and sales targets.Outbound Sales Administrator
M-Web · 2008 — 2008Executed outbound sales campaigns, managed client information, updated CRM systems, and provided technical support for service queries.Telesales Agent, Switchboard Operator & Acting Team Leader
Rosebank College · 2007 — 2007Promoted college programs to potential students, managed switchboard operations and administrative tasks, and led the team by mentoring junior agents while tracking targets.Promotions Agent
Isilumko Staffing Solutions · 2004 — 2006Represented major brands at promotional events, engaged with potential customers, distributed samples, and reported daily leads and consumer feedback.
Skills & Expertise
Education
- International Diploma in Marketing ManagementOxbridge Academy · 2011 — 2012
- N3 CertificateCentral Johannesburg College · — — 2005
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