Lungiswa J.
Mid-Level Claims Administrator
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Lungi G. is a results-driven professional with a proven track record in fleet management, claims administration, and customer service. With comprehensive experience gained at Afrirent Holdings, Lungi led the Head of Claims Division, optimizing city claims and enhancing customer satisfaction by 15% through strategic team leadership and process improvements. As a Call Centre Team Leader, Lungi improved productivity and quality standards using data analysis, supported by detailed report preparations for senior management. Prior roles include sophisticated responsibilities in office administration at Telkom and metric monitoring at Customer Loyalty Consultants. Lungi is currently advancing a Bachelor of Business Administration at Regenesys Business School, with a solid educational foundation in office management from Pretoria Technical College and Port Elizabeth College.
Experience
Receptionist and Admin Support
Raubex Building · 2026 — 2026Managed the front desk and assisted with office management tasks and business compliance submissions.Head of Claims Division
Afrirent Holdings · 2024 — 2025Oversaw claims and de-fleeting processes for the City of Johannesburg, while establishing operational workflows and coordinating supplier quotes and service bookings.Call Centre Team Leader
Afrirent Holdings · 2022 — 2023Increased call centre productivity by analyzing data and monitoring quality standards. Supervised performance metrics and prepared reporting results for senior management.Claims Excess Waiver & Car Hire Agent
Customer Loyalty Consultants · 2019 — 2020Engaged in general team administration, arranged car hire services, processed queries, and logged excess waiver claims and payments.Claims Administrator
Customer Loyalty Consultants · 2019 — 2019Conducted client reconciliations, managed payment loading, and followed up on windscreen fitments.Claims First Notification of Loss Agent
Customer Loyalty Consultants · 2016 — 2016Handled logging of commercial claims efficiently.Call Centre Agent
Customer Loyalty Consultants · 2011 — 2014Maintained high service levels for household and roadside assistance, dispatched service providers for emergencies, followed up on logged calls, and assisted with debt counselling.Account Support
SAAB GRINTEK Axiz · 2007 — 2009Provided account support, warehouse support, and administrative assistance.Collections Clerk
Damelin Education Group · 2008 — 2008Handled collection responsibilities.Weekend Receptionist
Spar E.C Distribution Centre · 2004 — 2007Managed statement control and served as a temporary secretary.In Service Training
Damelin Education Group · 2003 — 2003Completed in-service training period.Business Receptionist and Administrator
TelkomPerformed office administration by complying with reports, managing the diaries of senior management, arranging meetings, and assisting with event coordination and report preparation.
Skills & Expertise
Education
- Bachelor of Business AdministrationRegenesys Business School · — — 2023
- Certificate in Office ManagementPretoria Technical College · — — 2016
- Certificate in Office ManagementPort Elizabeth College · — — 2003
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