Lus G.

Lus G. is a seasoned leader in Operations, Customer Success, and Program Management with over six years of experience working with U.S.-based tech companies. Skilled in AI/LLM Operations and Workflow Optimization, Lus has successfully driven operational efficiency improvements by up to 90% and enhanced delivery quality from 70% to 99%. While managing distributed teams globally, she has achieved 100% SLA compliance through effective KPI visibility and scalable process implementation. As an Operations Manager at Woflow, she constructed a remote team, scaling the delivery of over 2 million high-quality structured data outputs weekly, and improved efficiency by 40% through workflow redesign and SOP standardization. Her role at Scale AI was pivotal in managing high-volume operational workflows and reducing both turnaround times and costs. Lus's bilingual proficiency in English and Spanish complements her ability to lead in high-pressure, fast-paced environments, ensuring delivery excellence and continuous improvement.