Luvy A.
Mid-Level Customer Support Specialist
Open to offersNew to PlatformPortfolios
About
Luvy Love G. is an experienced customer support and online teaching professional with a background in the cement industry, education, and food service. She served as a Customer Sales Representative at Republic Cement Corporation, handling a high volume of customer inquiries, complaints, and technical issues through phone, email, and live chat, while consistently meeting remote performance targets using CRM software such as Salesforce, Zendesk, and Freshdesk. As an Online English Teacher for 51 Talk, Luvy Love G. taught one-on-one lessons to diverse students, utilizing video conferencing tools like Zoom and Skype to deliver interactive, tailored lessons. Additionally, she managed customer service operations and staff training for a family-owned restaurant, overseeing remote support for order management and business improvements. Her experience spans remote communication, customer interaction, and digital education across multiple sectors.
Experience
Online English Teacher
51 Talk · 2024 — 2025Instructed English to a diverse group of students, including both children and adults, through individualized online sessions. Created customized lesson plans catering to the specific needs and proficiency levels of students, utilizing online teaching platforms. Conducted lessons focused on grammar, pronunciation, conversation skills, and language comprehension. Monitored student progress and offered constructive feedback to encourage improvement, ensuring an engaging learning environment. Employed video conferencing tools like Zoom and Skype to foster interaction and enhance lesson delivery. Adjusted to various time zones and accommodated flexible hours to fit students' schedules.Customer Sales Representative
Republic Cement Corporation · 2022 — 2024Handled a significant volume of customer inquiries through phone calls, emails, and live chat, addressing inquiries and resolving complaints efficiently. Assisted customers with product details, billing matters, order statuses, and technical inquiries. Provided troubleshooting assistance and guided customers through solutions to address their concerns, ensuring satisfaction in every interaction. Recorded customer interactions using CRM software such as Salesforce and referred unresolved issues to supervisors as necessary. Maintained consistent performance by adhering to KPIs, including response times and satisfaction rates, while operating remotely.Family Business Assistant / Restaurant Manager
Small Family-Owned RestaurantSupported remote customer service operations for customers inquiring about orders, scheduling, and special requests. Efficiently resolved customer complaints via phone and online communication platforms. Trained staff on effective communication skills and customer service techniques to ensure high-quality experiences. Demonstrated strong problem-solving and multitasking abilities while managing business operations from a distance. Gathered customer feedback to implement improvements for enhanced service delivery.
Skills & Expertise
Education
- Bachelor of Science in EconomicsMindanao State University - Iligan Institute of Technology · 2022 — 2023
Interested in this professional?
Sign in as an employer to save this profile or invite Luvy A. to a job.
Sign in as an employer