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Luyanda M. — Mid-Level Customer Support Specialist from South Africa

Luyanda M.

Mid-Level Customer Support Specialist

South Africa 3-6 years
Open to offersNew to Platform
Languages
EnglishZulu
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About

Luyanda M. is a seasoned Customer Support Professional with over five years of experience in customer-facing roles within retail and administrative environments in Johannesburg, South Africa. Adept at handling high-volume transactions and maintaining accurate records, Luyanda is proficient in Microsoft Office and Google Workspace. His career includes pivotal roles such as Installer/Shop Fitter at KK Shelving, where he excelled in project communication and adapting to client needs, and Store Manager/Till Operator at LM Local Supplier, where he managed daily customer interactions and inventory. His educational background includes IT essentials and Cisco CCNA training, contributing to his technical capabilities. Fluent in English, isiXhosa, and isiZulu, Luyanda also holds a professional certification in Remote Working Skills from Alison.

Experience

  • Installer / Shop Fitter

    KK Shelving · 2025 — 2026
    Delivered customer service during installation projects by clearly communicating client requirements. Addressed customer concerns promptly, offering practical solutions where feasible. Upheld professional customer-care standards throughout the service delivery. Adapted to changing client needs while adhering to company standards. Completed installation tasks efficiently, both independently and collaboratively.

  • Store Manager / Till Operator

    LM Local Supplier (Pty) Ltd · 2021 — 2024
    Assisted a high volume of customers daily with enquiries, purchases, and payments. Accurately processed over 90 customer transactions daily during peak trading periods. Addressed customer complaints, identifying issues and offering suitable solutions. Fostered positive customer relationships through effective communication and consistent service. Oversaw inventory management for over 200 stock items, monitored stock levels, and received deliveries. Managed cash handling, balanced tills, and completed end-of-day reconciliations. Maintained merchandising standards to support daily store operations. Collaborated with a team to meet operational goals and uphold service standards.

  • Student Administrator Assistant

    Isibani Business School & IT College · 2021 — 2021
    Captured and verified student information and documents accurately. Supported document management processes and maintained organized records. Responded to student inquiries and offered administrative assistance. Conducted filing and ensured compliance with administrative protocols. Ensured confidentiality in handling student information.

Skills & Expertise

Chatter (only fans or similar)Customer SupportCustomer ServiceEmail SupportData Entry SpecialistCustomer Service Representative

Education

  • Marketing Studies (Incomplete)
    University of Johannesburg · 2017 — 2020
  • IT Essentials & Cisco CCNA — Routing Fundamentals
    Isibani Business School & IT College · 2015 — 2016
  • National Senior Certificate (Matric)
    Dr Beyers Naudé Secondary School · 2010 — 2014

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