luz Y.
Senior Human Resources Manager
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Luz C. is a seasoned Human Resources Manager and HR Business Partner with 18 years of strategic experience supporting business leaders and teams in talent, culture, and organizational development across various industries in Panama. She excelled in roles such as leading the HR department for Auto Centro, a family-based automotive retail business with 13 branches, where she advised senior management, improved HR processes, and reduced overtime costs significantly. At Grupo Faranda, a renowned hotel chain, Luz streamlined organizational structure and employee experience, while at Grupo Lumicorp, she spearheaded cultural transformation and process optimization for a leading retail and decoration corporation. Her earlier tenure at MAPFRE solidified her expertise in HR compliance and administration. Luz holds a Master's in Engineering Sciences with an emphasis on Quality Management from Universidad Católica Santa María La Antigua and is adept in strategic planning, change management, and organizational transformation using technologies like SIPE and Office Suite.
Experience
Human Resources Manager
Auto Centro · 2025 — 2026Provided strategic support to senior management in aligning personnel management with business priorities. Led the reorganization of the Human Resources department to enhance support for 13 branches and improve operational efficiency. Advised leaders on issues related to personnel, performance, and labor compliance. Implemented enhancements in human resource processes and policies that improved operations. Strengthened payroll controls, achieving a 90% reduction in overtime payments through policy and control implementations.Human Talent Manager
Grupo Faranda · 2023 — 2025Served as a strategic partner to senior management, ensuring talent management aligned with the organization's financial and operational goals. Offered advice to managers and leaders on personnel decisions, team development, and performance management. Directed the design of the organizational structure and updated job profiles to enhance operational efficiency. Promoted well-being, onboarding, and development initiatives to improve employee experience. Established management indicators to facilitate data-driven decision-making.Director of Human Management and Corporate Culture
Grupo Lumicorp · 2014 — 2022Oversaw the HR department for a leading retail and decoration corporation with both wholesale and retail operations nationwide. Acted as a strategic ally in organizational transformation initiatives. Directed the redesign of organizational culture, aligning mission, vision, and values with business strategy, and implemented communication plans and workshops for organization-wide adoption. Established a performance evaluation system aligned with strategic objectives. Led process optimization projects that enhanced operational efficiency and promoted internal communication initiatives to reinforce organizational culture.Administrative Coordinator of HR
MAPFRE · 2011 — 2014Managed administrative and compliance functions for a leading multinational insurer. Supported leaders in applying HR policies and processes, ensuring compliance with labor and corporate regulations. Systematized HR operations through the development of instructional manuals and standardized procedures under Spanish corporate norms. Managed the complete payroll cycle and administration of the SIPE platform, ensuring timely compliance with social security obligations. Coordinated the Corporate Volunteering program, managing budgets and schedules to enhance employee social engagement. Supervised labor legal processes, including terminations and probation periods, mitigating potential litigation risks for the company.
Skills & Expertise
Education
- Master's in Engineering Sciences with an emphasis in Quality ManagementUniversidad Católica Santa María La Antigua · — — 2026
- Bachelor's in Business Administration with an emphasis in Human ResourcesUniversidad de Panamá · — — 2006
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