Lwazi M.
Junior IT Support Technician
Open to offersNew to PlatformPortfolios
About
Lwazi M. is an IT Support Technician and entry-level Data Analyst with foundational expertise in providing first- and second-line technical support. Experienced in resolving hardware, software, and connectivity issues, he excels in troubleshooting and network diagnostics within enterprise environments. His adeptness extends to Power BI and SQL, where he has developed data-driven dashboards that enhance business decision-making. Lwazi contributed to projects like the Sales Performance Dashboard, focusing on data transformation and visualization to drive actionable insights. His educational background in Information Technology from Walter Sisulu University underpins his capability in business applications, while certifications from IBM and Alison bolster his analytical skills. Lwazi's technical repertoire includes expertise in Microsoft Excel and Windows OS, supported by a commitment to maintaining operational efficiency and customer satisfaction in IT operations.
Experience
Data Analysis Project
Sales Performance Dashboard · 2026 — 2026Utilized structured techniques to clean and transform raw datasets. Created interactive dashboards in Power BI for visualizing sales trends and key performance indicators (KPIs). Produced insights that facilitated informed business decisions. Employed data visualization best practices to enhance reporting clarity and usability.IT Support Technician
W&RSETA - Platinum Distribution Center Ltd Pty · 2023 — 2024Delivered first- and second-line technical support addressing hardware, software, and network issues. Configured desktops, printers, and other devices within an enterprise setting. Identified and resolved connectivity issues to enhance system performance. Provided remote technical assistance to users, ensuring high standards of customer satisfaction. Assisted with installations and upkeep of CCTV and security systems. Supported day-to-day IT operations to maintain system functionality across various departments.
Skills & Expertise
Education
- National Diploma: Information Technology (Business Applications)Walter Sisulu University · 2015 — 2018
- Matric (Grade 12)Zibokwana Senior Secondary School · — — 2013
Interested in this professional?
Sign in as an employer to save this profile or invite Lwazi M. to a job.
Sign in as an employer