Lwazikazi C.

Oversaw comprehensive business analysis for a government travel request and booking platform, which included request initiation, multi-tier approvals, and post-approval processes. Developed existing and future process flows for travel management, simplifying complex business rules into actionable workflows. Produced Figma process flows to illustrate approval paths and booking logic for both technical and business stakeholders. Identified and documented business requirements via stakeholder workshops and iterative reviews. Authored user stories and acceptance criteria for Jira, translating intricate processes into approximately 25–30 role-based stories in alignment with agile methodology. Defined system behaviours across various user roles, facilitated collaboration between product owners, developers, and UX teams to ensure a clear understanding of requirements. Prepared structured documentation and walkthroughs for vendor engagements and led stakeholder sessions to align business needs with system capabilities, refining requirements based on feedback and evolving demands. Acted as a liaison between business and technical teams, translating operational needs into functional requirements and contributing to backlog prioritization for efficient sprint planning.

Delivered technical support for the policy management system, ensuring seamless operational functionality. Produced and submitted payment reports, maintaining precision in timing and accuracy as per management requests. Assisted users in effectively navigating and utilizing the policy management system while documenting common issues and solutions to enhance efficiency. Logged detailed tickets for system issues with developers and monitored system performance, escalating problems as necessary. Communicated updates between users and the development team to facilitate resolution and compliance with policy and payment protocols.

Captured business processes and technical specifications, working closely with stakeholders to ensure documentation was clear and thorough. Developed user manuals and process diagrams to aid end-users in navigating complex procedures with ease. Collaborated with development teams to accurately document product specifications for both technical and non-technical audiences, participating in quality assurance processes to ensure accuracy and completeness in documentation. Involved in projects such as AfricaWide, contributing technical documentation and process flows, and Omni Edge, updating product manuals based on new features. Additionally worked on the Learning Management System (LMS), producing user manuals and training materials, and developed documentation for UAT and system functionality for SprintMoney.

Formulated comprehensive technical specifications, user guides, and documentation for software systems to ensure clarity in product requirements. Collaborated with developers and product managers to document technical concepts, software functionalities, and workflows. Conducted thorough reviews of documentation for alignment with company standards in clarity and consistency. Notable projects included Conversational Banking, where technical manuals and user documentation were developed, and eBuki LMS, which involved creating user documentation and training materials for end users.