Lyca M.

Lyca Mae R. is a skilled Customer Service and Technical Support Specialist with extensive experience at Alorica Teleservices Inc. from September 2024 to June 2026. At Alorica, she specialized in non-voice technical support for the telecommunications sector, where she established a reputation for fostering strong customer relationships through active listening and clear communication. With a proven track record of resolving a high volume of customer inquiries daily, she consistently achieved a 100% satisfaction rating. Lyca excels in diagnosing, troubleshooting, and resolving hardware, software, and network issues. Her technical proficiency is complemented by her background in entrepreneurship from Quezon City University and foundational knowledge in accountancy and management from Metro Manila College. Her dedication to relationship and retention management ensures customer loyalty and reduces churn, making her a valuable asset in any customer-focused team.