lyca S.

Lyca S. is an accomplished Virtual Generalist with extensive experience in managing customer interactions across diverse channels, including calls, email, and chat. Her expertise lies in improving response times and enhancing customer satisfaction in various virtual support settings. Lyca is adept in CRM management, lead generation, and providing comprehensive administrative support. From 2021 to 2023, she held the role of Maintenance Coordinator and Sales Call Specialist, overseeing maintenance projects for the Interior and Exterior Property Enhancement Services market in the UK and USA, resolving customer issues, and managing executive calendars. Her previous role as a Customer Service and Shopify VA from 2017 to 2020 involved fulfilling orders on Shopify, managing workflows, and addressing customer complaints efficiently. With a Bachelor of Science in Applied Mathematics from the University of Southern Mindanao, Lyca possesses a robust analytical foundation that complements her hands-on experience in logistics, warehouse operations, and supply chain management within the food manufacturing and agricultural sectors. Additionally, she provides Business Support & Operational Outsourcing Solutions, including web and design support, where she excels in designing websites and graphics, conducting lead generation, and managing social media.