Lyka M.
Mid-Level Customer Support Associate
Actively lookingNew to PlatformAbout
Lyka Marie C. is an accomplished Philippine Licensed Professional Teacher with a solid foundation in English education, graduating as Cum Laude with a Bachelor of Secondary Education in English from Daraga Community College. She possesses significant experience as a Customer Contact Center Associate at SM Development Corporation, where she expertly handles inbound queries from potential real estate clients using platforms such as SAP and Microsoft Dynamics 365. Her prior role as an English Instructor at Mariners’ Polytechnic Colleges Foundation of Legazpi City allowed her to guide students in developing critical thinking and communication skills. Additionally, she contributed as a Data Annotator at Innodata Knowledge and Services Inc., demonstrating her adeptness in identifying and labeling key entities within texts. Her commitment to education and community service is further evidenced by her internships and volunteer work, including a role in the Government Internship Program and as a Social Work Volunteer with AKO BICOL.
Why hire me
I am hardworking, reliable, and eager to learn. With 2 years and 7 months of teaching experience, 17 months in customer service, and project-based experience as a data annotator, I have developed strong communication, organization, attention to detail, and problem-solving skills. I can follow instructions carefully, manage tasks efficiently, and adapt to new tools and responsibilities. I am committed to providing quality work, meeting deadlines, and continuously improving my skills. As a virtual assistant, I am confident that I can contribute positively to your team while providing dependable and professional support.
Experience
Customer Contact Center Associate - Voice
SM DEVELOPMENT CORPORATION · 2025 — PresentManage inbound communications from potential buyers, sellers, or renters through calls, emails, or chat regarding property listings and related inquiries.
Interested in this professional?
Sign in as an employer to save this profile or invite Lyka M. to a job.
Sign in as an employer