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LYKA G. — Data Analyst / Customer Support from Philippines

LYKA G.

Data Analyst / Customer Support

Philippines 3-6 years 300 USD per month
Actively lookingNew to Platform
Languages
EnglishTagalog
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About

Lyka G. is an experienced Data Analyst based in Mandaluyong City, Philippines. She has a strong background in telecommunications, having worked at Acestar Telecoms Hong Kong Ltd. from August 2022 to April 2026. In her role, she was responsible for monitoring traffic calls, processing confidential data, and managing billing processes. Lyka excelled in data management by gathering customer and vendor information, developing reports and analysis, and ensuring organized data encoding. Her technical skills include proficiency in Microsoft Excel, Rsm, Billcall, Sansay, and Jerasoft. Prior to her analyst role, she provided essential customer support from April 2022 to August 2022, leveraging her troubleshooting skills and adept use of technologies like Mirta, MicroSip, and Eyebeam to address customer inquiries effectively. Lyka's educational background in Information Technology from Zamboanga Peninsula Polytechnic State University supports her strong analytical and technological capabilities, making her a valuable asset in data-driven environments.

Experience

  • DATA ANALYST

    Acestar Telecoms Hong Kong Ltd · 2022 — 2026
    Monitored call traffic and processed confidential data while managing billing operations. Gathered data from customers and vendors to assist in developing reports and analysis. Organized and recorded all necessary data and demonstrated proficiency in Microsoft Excel along with experience using various data entry programs such as Rsm, Billcall, Sansay, and Jerasoft.
  • CUSTOMER SUPPORT

    Acestar Telecoms Hong Kong Ltd. · 2022 — 2022
    Conducted troubleshooting procedures to identify the root causes of faults. Managed telephone inquiries to address customer concerns and provided clear technical support to guide clients. Monitored email communications to promptly respond to complaints, utilizing experience with configuring tools such as Mirta, MicroSip, IP Phone, SMS, and Eyebeam.

Skills & Expertise

Education

  • Bachelor of Science: Information Technology
    Zamboanga Peninsula Polytechnic State University · 2019 — 2022

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