Lyka S.
Junior Healthcare Customer Support Specialist
Open to offersNew to PlatformAbout
Lyka S. is an accomplished Customer Service Representative with 16 months of hands-on experience supporting a US healthcare account at Sutherland. In this role, she excelled in handling and documenting sensitive patient information, ensuring compliance with HIPAA standards. Her profound understanding of medical terminology was instrumental in addressing healthcare-related inquiries and maintaining precise and confidential healthcare data records. During her tenure, she completed 4 months of Medical Transcription training, honing her skills in audio listening, proofreading, and report formatting. She applied her keen attention to detail and accuracy in live healthcare settings. Additionally, Lyka provided technical support for a Canadian anti-virus software application at Concentrix, where she expertly handled installation and troubleshooting, maintaining data security and user privacy. Her educational background in science, technology, engineering, and mathematics further supports her robust computer literacy and technical skills.
Experience
Medical Terminology and Transcription Training
Company not specified · 2024 — 2025Completed an intensive 4-month training in medical terminology and transcription, covering audio listening, proofreading, editing, and formatting medical reports. Developed essential technical skills, including proficiency in Microsoft Office, typing, data entry, and document formatting, critical for accurate transcription work.Customer Service Representative
SutherlandDelivered customer support for a US healthcare account while accurately documenting sensitive patient information in line with HIPAA standards. Engaged with healthcare-related inquiries, showcasing a strong understanding of medical terminology. Maintained precise records and call notes, ensuring the confidentiality and accuracy of healthcare data.Technical Support Representative
Canadian Anti-Virus SoftwareProvided technical assistance for a Canadian anti-virus application, addressing installation, activation, and troubleshooting across various devices. Diagnosed issues related to software and subscriptions while prioritizing customer data security and privacy. Offered clear technical guidance and meticulously documented cases using internal ticketing systems.
Skills & Expertise
Education
- Senior High School – Science, Technology, Engineering, and Mathematics (STEM)Goa National High School · — — 2021
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