Lyndon R.
Senior Customer Service Specialist
Open to offersNew to PlatformAbout
Lyndon R. is an experienced Customer Care Specialist with over 6 years in customer service, sales, and technical support, alongside 3 years dedicated to customer care, work order monitoring, and customer operations within the technology and business services sectors. At Lexmark Cebu, Lyndon oversees service delivery programs, manages external vendors, and ensures accurate field service and work order interventions while directly reporting to a Team Lead. Previously at Sykes Asia Inc., Lyndon handled roles such as Technical Support Representative, Customer Service Representative, Retention Specialist, and Sales Representative, excelling in phone, email, and chat support and providing timely reports, root cause analyses, and install base management. He holds a Bachelor of Science in Business Administration, majoring in Management from Manila Business College.
Experience
Customer Care Specialist
Lexmark Cebu · 2022 — PresentOversee various Service Delivery programs and policies, covering technical support, customer service, and field service. Collaborate with external vendors to develop, administer, and assess programs. Ensure timely and accurate resolution of work order exceptions in partnership with internal and external teams, reporting directly to the Team Lead.Work Order Management Specialist
Sykes Asia Inc. · 2016 — 2022Monitor and conduct necessary interventions for break fix Work Orders to meet customer Service Level Agreements.Central Site Operations Specialist
Sykes Asia Inc. · 2016 — 2022Manage install base accuracy, device change management, and resolve issues. Serve as the key contact for service delivery, keeping an active action log and providing timely, accurate reports while performing root cause analysis for service defects.Customer Service Representative
Sykes Asia Inc. · 2016 — 2022Handle customer inquiries through phone, email, and chat. Address customer issues, complaints, and requests in an efficient manner.Retention Specialist
Sykes Asia Inc. · 2016 — 2022Ensure a positive customer experience with the company's products or services, fostering long-term customer relationships.Technical Support Representative
Sykes Asia Inc. · 2016 — 2022Provide technical assistance, promptly addressing user inquiries and troubleshooting hardware and software issues.Sales Representative
Sykes Asia Inc. · 2016 — 2022Act as the point of contact between the business and clients, responsible for identifying and educating potential customers while supporting existing clients with relevant information and assistance pertaining to products and services.
Skills & Expertise
Education
- Bachelor of Science in Business Administration Major in ManagementManila Business College · 2012 — 2015
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