Lyra C.
Junior Customer Support and Sales Administrator
Open to offersNew to PlatformAbout
Lyra C. is an experienced Administrative Assistant and Customer Service Representative with a background in sales administration and customer relations. She gained her BA in Communication from Batangas State University. With extensive experience in managing customer inquiries through various platforms like Shopify, Recharge, and HubSpot, Lyra excels in order management and subscription handling. She has been instrumental in B2B outreach and CRM management, utilizing tools like Notion, Slack, and Klaviyo to streamline operations and enhance customer experience. In her role at a New Zealand company, Lyra managed end-to-end customer support, from resolving issues to coordinating shipments and overseeing marketing campaigns. Additionally, as a Sales Administrator at LagoTower Development Corporation, she successfully closed high-value real estate transactions and trained new specialists. Her comprehensive understanding of both customer service and sales operations underscores her capability in maintaining strong client relationships and effective workflow management.
Experience
Administrative Assistant/Customer Service Representative/Sales
New Zealand Company · 2025 — 2026Managed customer orders through Shopify, including updating order details, processing refunds and exchanges, and checking delivery status. Handled customer subscriptions on Recharge, including skips, cancellations, and address updates. Responded to inquiries via HubSpot, managing support tickets and assisting with product concerns. Conducted inbound and outbound calls with VXT, providing updates and resolving issues. Engaged with customers on Meta Facebook and Meta Instagram through messages and comments. Coordinated inquiries via business email, managing order concerns and courier coordination. Assisted with email marketing via Klaviyo, handling campaign scheduling and follow-ups. Monitored shipments with eShip, checking tracking updates and addressing delivery issues. Logged work hours and tasks on Freckle, maintained internal communications on Slack, and updated documentation in Notion.Site Officer/Sales Administrator
LagoTower Development Corporation · 2024 — 2026Oversaw condominium sales transactions, achieving high client satisfaction. Provided training and mentorship to new Property Specialists on sales techniques. Managed the entire sales process from lead generation to post-sale support. Presented condominium projects, negotiated payment terms, and built client relationships by understanding their needs. Maintained communication with clients throughout the sales cycle, prepared contracts, and ensured legal compliance. Generated sales reports and analyzed sales trends while managing customer communications through various channels. Organized records and assisted with office administration tasks.
Skills & Expertise
Education
- BA CommunicationBatangas State University · 2016 — 2019