Lyssa C.

Lyssa C. from Davao City, Philippines, is a proficient Customer Service professional with over eight years of experience specializing in omnichannel support. Skilled in managing international customer relationships with clients in the US, Australia, Canada, and the Netherlands, she excels in using CRM tools like Gorgias, Freshdesk, Zendesk, and Reamaze to streamline support processes. Lyssa has extensive expertise in e-commerce platforms such as Shopify, Amazon, and eBay, effectively resolving complex inquiries and maintaining high customer satisfaction ratings. During her tenure at Livibe Enterprises, she managed high-volume inquiries, achieving top-tier CSAT scores. At ZOX, she mastered the management of ticket lifecycles using Zendesk and GSuite. While working at Ecom Heights, she consistently met and exceeded performance KPIs. Lyssa holds a Bachelor of Science in Business Administration from the University of Mindanao.