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M H. — Junior Web Designer & WordPress Developer from Sri Lanka

M H.

Junior Web Designer & WordPress Developer

Sri Lanka 6+ years
Open to offersNew to Platform
Languages
English
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About

Supun S. is a Freelance Web Designer & WordPress Developer based in Sri Lanka with experience spanning web development, e-commerce, digital marketing, and customer service. Since 2025, he has designed and managed business and non-profit websites across sectors such as e-commerce, digital marketing, motor parts, and education, utilizing WordPress, web builders like Divi and Elementor, and modern design practices to optimize site performance and user experience. His portfolio includes projects for businesses like angelbookstore.com, buyyamaha.lk, fronddigital.com, and organizations such as the Association for the Intellectually Disabled – Sri Lanka and SERD Kelaniya. Supun brings additional expertise as a Customer Service Executive at HSBC, where he managed UK banking requests and led performance assessments, and as a Data Processing & Administration Supervisor at Tempserve. He holds advanced training as a Full Stack Developer from the University of Moratuwa.

Experience

  • FREELANCE WEB DESIGNER & WORDPRESS DEVELOPER

    SELF-EMPLOYED · 2025 — Present
    Designed and developed websites for businesses utilizing WordPress and modern page builders. Managed product listings in e-commerce sites, including stock updates, pricing, and categorization. Customized layouts, pages, and UI elements to enhance user experience and site performance. Conducted website maintenance, plugin updates, backups, and troubleshooting. Collaborated with clients to ascertain requirements and implement necessary improvements and updates. Ensured that websites were responsive, SEO-friendly, and optimized for performance.

  • CUSTOMER SERVICE EXECUTIVE

    HSBC ELECTRONIC DATA PROCESSING LANKA (PVT) LTD · 2018 — 2025
    Assisted UK First Direct customers with their banking needs and requests. Established and monitored customer service standards through comprehensive benchmarks. Escalated vital customer issues to supervisory staff to prevent lost revenue and canceled policies. Assessed interactions between teammates and customers to evaluate performance. Provided exceptional training and motivation to team members, aiming to enhance customer satisfaction. Made procedural exceptions to accommodate unique customer requests.

  • SUPERVISOR DATA PROCESSING & ADMINISTRATION

    TEMPSERVE (PVT) LTD · 2016 — 2018
    Managed customer calls concerning credit and debit card deliveries. Addressed inquiries from the HSBC Contact Centre relating to card deliveries. Evaluated new employee development as well as ongoing performance assessments of existing staff. Conducted training sessions and mentored team members to foster productivity and commitment to friendly service.

  • CUSTOMER CARE ASSISTANT

    TEMPSERVE (PVT) LTD · 2015 — 2016
    Handled customer calls related to credit and debit card deliveries. Responded to queries from the HSBC Contact Centre about card deliveries.

Skills & Expertise

Digital MarketingE-CommerceCustomer ServiceProject ManagementWeb Developer

Education

  • Trainee - Full Stack Developer
    University of Moratuwa · 2024 — Present
  • G.C.E. Advanced Level Examination
    Sri Dharmaloka Central College · 2007 — 2009
  • G.C.E. Ordinary Level Examination
    Sri Dharmaloka Central College · 2004 — 2006

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