M S.
Junior Customer Relations Specialist
Open to offersNew to PlatformAbout
M Soulthan R. is a professional with a background in Communication Studies from Universitas Singaperbangsa Karawang and a proven track record across the finance, logistics, and service-based business industries. At Mandiri Utama Finance, he served as a Sales and Marketing Specialist, focusing on customer credit assessment and account handling, including risk minimization and operational support through close account monitoring and billing administration. Transitioning to Ultra Voucher, he handled B2B telesales, identifying and contacting corporate clients, supporting new client acquisition, and assisting with client onboarding and account coordination. Currently, at Fit Hub as a Fitness Consultant, Soulthan R. develops customer databases, delivers persuasive service information, orchestrates promotional events, and tailors service offers to client operational needs. His expertise encompasses Account Management, Client Coordination, and Customer Relationship Management as evidenced by key roles in event management and service support.
Experience
Telesales B2B (Customer Relationship & Account Coordination)
Ultra Voucher · 2024 — 2025Engaged in identifying and contacting potential corporate clients to foster service collaboration. Assisted in acquiring new customers through tailored service solution offerings that meet client operational needs. Handled scheduling and coordination of customer meetings during the service onboarding process. Initiated direct approaches to propose long-term service collaborations. Followed up with existing customers to ensure service continuity and client retention. Supported Account Manager in customer account management and service requirement coordination.Fitness Consultant (Service Coordination)
Fit Hub · 2025 — PresentAided in acquiring new customers by using a personalized and informative service approach. Identified and compiled a database of potential customer leads through various channels. Contributed to the development of service offerings tailored to meet customer operational requirements. Communicated service information, pricing, and partnership programs in a clear and persuasive manner. Formulated service communication strategies for different customer segments. Managed promotional activities and customer events, including coordination of permits and operational execution.Sales And Marketing Specialist (Costumer Credit Assement and Account Handling)
Mandiri Utama Finance · 2023 — 2024Conducted customer feasibility analysis to ensure smooth operational services while reducing payment risks. Coordinated and presented service program to Bank Mandiri to support target achievement and service quality. Managed and monitored customer accounts for a duration of 9 months, focusing on credit control and billing administration.
Skills & Expertise
Education
- S1 Ilmu KomunikasiUniversitas Singaperbangsa Karawang · 2018 — 2023
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