Ma A.

Ma. Alice F. T. has built a robust career in sales and customer support over the past decade, working both in the Philippines and remotely for international clients. With extensive experience in handling high volumes of customer inquiries daily, she consistently achieves high satisfaction rates by utilizing tools such as Zendesk and Salesforce. Her professional journey includes pivotal roles at companies like pdfFiller, SignNow, and SYKES Asia Inc., where she demonstrated expertise in CRM management and enhanced response efficiencies through strategic follow-ups. Alice has shown proficiency in managing outbound sales operations, exemplified by her tenure at NUSKU Inc. and One Planet Ops, where she exceeded sales targets and honed strong objection-handling techniques. Her commitment to enhancing lead conversion and client engagement has been a cornerstone throughout her career, reflecting her capability in supporting businesses in customer retention and acquisition.