Ma C.

Ma. Cecilia C. is an experienced Customer Service Representative and Social Media Manager with a background in telecommunications, digital content, and crowdsourcing industries in the Philippines. She completed a Bachelor of Science in Information Technology from Lyceum Alabang (2010-2014) and held roles at PLDT as an MDF Assistant during her OJT, where she supported network troubleshooting for the country’s largest telecommunications provider. At TELUS International Philippines, Ma. Cecilia provided Directory Assistance for Canada and US markets, consistently achieving top performance, and also handled Chat Support at Sphere Knowledge Ltd. Her social media management experience includes content moderation, marketing, and advertising for GAGAMVINO PH’s Facebook and YouTube channels, where she drove engagement and sales. She also served as an Internet Ads Assessor at Telus Digital and trained as a Virtual Labeller with XFnite, focusing on mapping and 3D labelling. Currently, she contributes to STARTAI’s crowdsourcing projects, demonstrating strong multitasking and analytics and insights tools application.