Ma L.

Ma. Leih Abegail V. is a seasoned customer service and quality assurance professional with a solid foundation in communication and client relations. With experience in roles such as Data Entry Keyer at Freight Processing Outsourcing Solutions and Quality Analyst at OfficePartners360, she has developed expertise in monitoring and evaluating customer interactions, ensuring compliance with quality standards, and providing actionable feedback to enhance service quality. Her technical proficiency includes the use of Microsoft Office and Google Workspace for efficient data entry and support tasks. She is also adept in processing customer orders and managing inquiries, contributing to smooth business operations across retail and healthcare accounts. Holding a degree in Entrepreneurship from Leyte Normal University, Ma. Leih continuously strives for excellence in delivering exceptional customer experiences.