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Ma E. — Operations Supervisor from Philippines

Ma E.

Operations Supervisor

Philippines 6+ years
Open to offersNew to Platform
Languages
EngTagalog
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About

Eliza R. is an accomplished Operations Professional with over eight years of hands-on leadership experience in the aviation and specialized trading sectors. At OMNI Aviation Corporation, she supervised the Cabin Crew Training Department, ensuring full alignment with international regulatory standards and optimizing departmental operations. Eliza's background includes rigorous enforcement of regulatory compliance such as IATA standards and BIR Law, as well as oversight of business accounts and preparation of financial statements during her tenure as Operations Manager at LEMS Specialized Goods Trading. She demonstrated her proficiency in training delivery as an AMADEUS Instructor, where she provided technical instruction in reservation and ticketing systems, and developed training materials to uphold instructional quality. Eliza R. has consistently engaged in stakeholder management, guided client relations, and contributed to business development initiatives within both aviation and online education environments.

Experience

  • Operations Supervisor

    OMNI Aviation Corporation · 2017 — 2026
    Oversaw the operations of the Cabin Crew Training Department, ensuring compliance with international training standards and facilitating efficient program delivery. Managed relationships with internal teams and external clients to maintain customer satisfaction through effective service. Led initiatives for specialized training, providing guidance on course offerings and facilitating enrollment growth.
  • Operations Manager

    LEMS Specialized Goods Trading · 2023 — 2026
    Ensured adherence to BIR Law and internal policies by conducting thorough reviews of financial and operational records. Oversaw business accounts and prepared financial statements to aid in strategic decision-making.
  • AMADEUS Instructor

    OMNI IATA Group, OMNI Aviation Corporation · 2020 — 2024
    Delivered advanced technical training in reservation and ticketing, while tracking student performance and offering essential feedback. Assessed instructional needs and created new training materials to uphold departmental training standards.
  • Teacher – Part Time

    51 Talk · 2020 — 2020
    Conducted online English video lessons for international students employing engaging activities and methodologies. Evaluated student performance according to established guidelines to ensure effective learning outcomes.
  • On the Job Training

    Cabin Crew Training School, Omni Aviation · 2016 — 2017
    Provided essential secretarial support to the Head of Training, including the preparation of formal meeting minutes.
  • Service Crew

    McDonald’s Dau (Golden Arches Development Corp.) · 2014 — 2016
    Delivered fast and friendly service in a high-volume setting, addressing customer concerns efficiently to improve the guest experience.

Skills & Expertise

Education

  • Bachelor of Science in Tourism Management
    Mabalacat City College · 2013 — 2017

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