Ma A.
Customer Support Professional
Open to offersNew to PlatformAbout
I have over 4 years of experience helping customers through phone, email, and live chat across technical support, healthcare, e-commerce, and real estate. I specialize in resolving customer concerns, managing inboxes, maintaining CRM records, and delivering friendly, professional support.
My experience includes technical troubleshooting, order support, customer communication, lead qualification, and administrative tasks. I have worked with Salesforce CRM and am comfortable learning new tools and systems quickly.
Core Skills:
• Customer Support (Phone, Email & Live Chat)
• Email & Inbox Management
• Technical Support
• E-commerce Customer Service
• CRM Management (Salesforce)
• Lead Qualification
• Data Entry & Administrative Support
Need an extra pair of hands you can truly count on? Send me a message and I’d be excited to support you.
Experience
Customer Service Agent
Netzon Global Technology Inc. · 2024 — 2025Handled customer concerns regarding orders and product inquiries through chat and email, enhancing customer satisfaction.Processing Assistant
IPASS Processing · 2022 — 2024Assisted healthcare professionals with NCLEX applications, ensuring timely and accurate submissions while addressing client concerns via call, chat, and email.Customer Service Representative
Concentrix · 2020 — 2021Provided technical support for mobile device issues, focusing on first-call resolution and assisting customers with inquiries about prepaid plans and services.Order Placer Representative
CNM BPO Solutions · 2019 — 2020Coordinated with restaurants to ensure accurate placement of customer orders and resolved order-related issues to facilitate smooth delivery experiences.
Skills & Expertise
Education
- Bachelor of Science in ArchitectureTechnological Institute of the Philippines
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