MA C.
Junior Software Support Engineer
Open to offersNew to PlatformAbout
Ma. Cristina F. is a skilled professional based in Balayan, Batangas, with a background in software engineering, customer support, and data management. During her tenure at Accenture, Inc., from 2023 to 2025 as an Associate Software Engineer and Live Chat Support for Google Workspace, she expertly handled high-volume chat interactions, efficiently resolving technical issues related to account access and system errors with a high first-contact resolution rate. Her role involved troubleshooting and debugging applications to enhance performance and collaborating with cross-functional teams on system improvements. As a Freelancer from 2024 to 2025, she specialized in email marketing, creating and optimizing campaigns to boost engagement. Additionally, she has experience in data entry, having maintained data accuracy, managed reports, and ensured data confidentiality across systems from 2022 to 2025. Her diverse experience in these roles highlights strong communication and problem-solving skills within various sectors. She holds a Bachelor of Science in Information Technology from STI College Balayan.
Experience
Associate Software Engineer / Live Chat Support (Google Workspace)
Accenture, Inc. · 2023 — 2025Delivered real-time technical support for Google Workspace users through high-volume chat interactions. Addressed issues regarding account access, configurations, and system errors, maintaining a high first-contact resolution rate. Ensured customer satisfaction by communicating clearly and resolving problems efficiently. Conducted troubleshooting and debugging of software applications to enhance performance and user experience. Worked with cross-functional teams on system enhancements and feature development. Recorded support cases and escalated complex technical issues when necessary.Email Marketing Specialist
Freelancer · 2024 — 2025Conceptualized and implemented email marketing campaigns. Created engaging email content and assessed campaign performance to enhance user engagement.Data Entry Specialist
Freelancer · 2022 — 2025Administered accurate data across various systems, verifying and correcting inconsistencies. Generated reports while ensuring strict data confidentiality.Registration Kit Operator
Philippine Statistics Authority · 2022 — PresentCaptured and verified both biometric and demographic data, ensuring accuracy and adherence to data privacy standards.Cashier
Southern Luzon Drug Corporation · 2020 — 2022Handled cash transactions accurately and processed payment efficiently. Maintained organized records of daily transactions.Pharmacy Aide
Metro Balayan Medical Center · 2018 — 2020Assisted in processing prescriptions and managing inventory. Addressed customer inquiries and performed various data entry tasks.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologySTI College Balayan
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