MA E.
Junior Healthcare BPO Executive
Open to offersNew to PlatformAbout
Ma. Elena P. is a dedicated healthcare BPO professional with 16 months of experience supporting US healthcare processes. Skilled in managing inbound and outbound communications, medical records research, doctor chasing, and maintaining accurate documentation, Ma. Elena has proven expertise in coordinating with internal teams to resolve cases, adhering to HIPAA regulations, and ensuring data confidentiality. She also has experience in the sales domain, promoting products through online platforms and converting leads into sales. Ma. Elena effectively utilized CRM systems, demonstrating strong capabilities in documentation and data verification. Her work experience with companies such as BContact Inc. and CallConnection LLC, under EST schedules, highlights her adaptability to US work culture and timelines. She is now eager to transition into a Virtual Assistant role, utilizing her communication and organizational skills to support remote clients. Ma. Elena has also completed relevant training courses in social media management and contact center services, enhancing her professional development.
Experience
BPO Executive – Healthcare & Sales Process
BContact Inc. · 2025 — 2026Managed both inbound and outbound calls pertaining to US-based healthcare and sales processes. Conducted doctor chasing to secure pending medical records and approvals. Reviewed medical records to guarantee accuracy and completeness, maintaining documentation in CRM systems while adhering to HIPAA guidelines. Coordinated with internal teams to address cases within the established turnaround times. Ensured productivity, quality, and compliance with relevant benchmarks, utilizing Microsoft Word, Excel, and Spreadsheets for documentation and professional email communication.Online Sales Representative
L’s and A Battery Center · 2022 — 2025Promoted products via online platforms and social media channels. Created and edited product images to enhance customer interest. Addressed customer inquiries and effectively converted leads into sales while maintaining basic sales records and tracking customer interactions.
Skills & Expertise
Education
- High School GraduateLucsugin National High School · 2010 — 2011
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