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Ma A. — Mid-Level E-commerce Virtual Assistant from Philippines

Ma A.

Mid-Level E-commerce Virtual Assistant

Philippines 2-3 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Angelene V. is a resourceful Virtual Assistant with five years of experience supporting business operations across industries such as e-commerce, hospitality, logistics, and aquaculture. At Dcreatives and Atlas Creative Group Inc., she managed Shopify platforms and provided chat support via Zendesk, efficiently resolving customer inquiries for a clothing brand related to orders, shipping, and product details while delivering organized data entry. Her background also includes supporting a trucking and fishpond business via HelpScout and Gmail, ensuring timely email correspondence and internal coordination. Additionally, she gained frontline customer service and operational experience at Stacia Hotel, contributing to both food preparation and guest support. Fluent in English, Cebuano, and Filipino, Angelene V. delivers consistent, detail-oriented virtual assistance and reliable client communication.

Experience

  • OJT

    Stacia Hotel · 2020 — 2024
    Assisted in food preparation and kitchen organization while maintaining cleanliness and safety standards, in addition to offering front-line customer support and addressing inquiries to enhance service experience.
  • Chat Support

    Dcreatives BPO OPC · 2022 — 2023
    Managed customer inquiries for a clothing brand utilizing Zendesk and Shopify, addressing concerns related to orders, shipping, and product details while ensuring a positive shopping experience through prompt and friendly communication.
  • ChatSupport/Data Entry

    null · 2023 — Present
    Provided customer support for a trucking and fishpond company using HelpScout and Gmail, effectively managing and organizing a large volume of emails, ensuring timely responses, and collaborating with internal teams to resolve inquiries.

Skills & Expertise

Education

  • Technical Vocational Livelihood- Cookery
    University of Cebu-Banilad · 2020 — 2024
  • Basic Education - Home Economics
    Cebu Technological University

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