Ma C.
E-Commerce Support & Administrative Associate
Open to offersNew to PlatformLanguages
EnglishTagalog
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About
High-Efficiency Virtual Assistant with nearly 3 years of professional experience managing fast-paced digital operations, inbox queues, and client relations. Transitioning from a successful career in e-commerce contact centers, bringing an elite capability to handle high-volume workloads—including managing 150+ daily tasks and maintaining rapid 2-minute response targets. Highly proficient in Zendesk, Google Workspace, Canva, and Adobe Photoshop. Expert at leveraging AI tools (ChatGPT) for process automation to streamline administrative workflows.
Experience
Customer Service Representative
GICF Inc. · 2019 — 2022• Chat Support - Adept at managing a high-velocity workflow, successfully resolving 60+ customer inquiries daily under strict two-minute response and resolution targets while maintaining top-tier service quality. • Escalations - Successfully manage and resolve an average of 150 escalated technical and customer tickets daily, consistently meeting a same-day resolution target (SLA) across a diverse range of complex issues. • C-level Escalations - Served as the definitive point of contact for high-priority client escalations, partnering cross-functionally with key technical and product teams to provide solutions within a strict 2-hour turnaround window.Property Sales Manager
Dataland Inc. · 2017 — 2017Achieved sales targets through strategic closure of deals and proactive sales planning, while identifying prospective clients to enhance revenue.Freelance Visual Graphic Designer
null · 2015 — PresentConceptualized and developed visual assets, managing design projects from initial briefing to final delivery.
Skills & Expertise
Education
- Visual Graphic Design NCIIITeknikas Benming Corp. · 2015 — Present
- 2D Digital Animation NCIIITeknikas Benming Corp. · 2014 — Present
- Computer System Designing and ProgrammingAMA Computer Learning Center · 2011 — 2012
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