Ma R.
Customer Service Associate
Open to offersNew to PlatformAbout
Realiz S. is an experienced aspiring Virtual Assistant with over four years in customer service and administrative support, showcasing a robust proficiency within the insurance, travel, retail, and healthcare sectors. Her expertise includes managing customer inquiries, resolving complaints, and enhancing satisfaction through efficient communication. She has held roles such as Customer Service Assistant at DXC Technology and Concentrix, where she managed high volumes of inquiries related to insurance policies and travel bookings. In the marketing domain, Realiz contributed to digital awareness and client relations at entities like Fortune Life Insurance Co. Inc and Our Lady of Caysasay Medical Center. Her technical skills include Google Workspace, Microsoft Office, and Canva, paired with capabilities in customer support and complaint resolution. Realiz's educational background in Business Administration with a focus on Marketing Management from De Lasalle bolsters her credentials. She remains poised to provide full-time and flexible virtual assistance across varied global time zones.
Experience
Customer Service Assistant III
DXC Technology Philippines · 2022 — 2023Handled over 50 daily customer inquiries regarding insurance policies, billing, eligibility, and coverage, ensuring professional and timely communication. Addressed customer complaints and account issues, facilitating enhanced customer satisfaction. Provided assistance to clients in selecting insurance products and clarifying policies through accurate information and supportive guidance. Managed internal and external service requests with meticulous attention to detail while ensuring proper documentation and timely follow-ups. Collaborated with team members and supervisors in a remote setting to uphold service quality and achieve performance goals.Customer Service Assistant
Concentrix · 2022 — 2022Supported over 50 travelers daily with various aspects of flight bookings, including cancellations, refunds, and itinerary changes, fostering customer-focused communication. Efficiently resolved travel-related concerns with detailed assistance, contributing to improved customer satisfaction by reducing repeat inquiries. Managed requests related to delayed flights and special accommodations in a dynamic support environment while ensuring accuracy in bookings and customer information in compliance with company standards.Customer Relations Assistant
ResultsCX- Lipa · 2021 — 2021Responded to over 40 daily inquiries related to orders, payments, shipping, and product issues, maintaining professionalism and accuracy in communications. Processed orders, refunds, and payment inquiries with a focus on detail, ensuring swift resolutions. Assisted customers in tracking shipments and addressing delivery concerns, providing timely updates to minimize repeat inquiries. Effectively resolved customer complaints and product issues through detailed problem-solving approaches. Maintained accurate customer records and order information while adhering to company standards for service and quality.Marketing Assistant
Fortune Life Insurance Co. Inc · 2017 — 2019Coordinated communications with agents and clients concerning group insurance accounts, ensuring timely responses and efficient management of client concerns and documentation. Assisted in preparing presentations and seminars on insurance products for clients and agents, supporting sales efforts and client engagement. Accurately computed insurance premium rates and processed account-related information. Provided support to the Group Marketing Senior Manager and executives with a variety of administrative and marketing tasks in a fast-paced office environment. Maintained organized records and liaised with healthcare partners about hospitalization plans and group account requirements.Marketing Specialist
Our Lady of Caysasay Medical Center · 2015 — 2016Developed and executed marketing campaigns, events, and promotional initiatives to enhance brand awareness and engage customers. Managed the organization's social media presence and marketing communications, which improved online visibility and audience interaction across digital platforms. Coordinated marketing meetings and compiled reports while ensuring structured documentation and clear communication with stakeholders. Prepared assessments, presentations, and administrative reports to aid management decision-making and support campaign planning. Collaborated with healthcare organizations and patient support groups to fortify professional relationships and enhance marketing strategies.
Skills & Expertise
Education
- BSBA major in Marketing ManagementDe La Salle - Lipa · 2011 — 2015
Photos
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