Ma V.
Senior Virtual Assistant Customer Service Specialist
Open to offersNew to PlatformAbout
Victoria D. is an experienced Virtual Assistant and Customer Service professional with over a decade of expertise in industries such as health insurance, administrative support, and sales assistance. She has demonstrated proficiency in CRM Management, data entry, and quality assurance while working with various organizations. At Med Advantage, she focused on health insurance, conducting outbound calls, assisting with enrolment, and maintaining compliance. As an appointment setter for HomeAglow, she effectively scheduled client appointments and maintained customer relationships. Previously, she served as a Customer Support Representative at Focus Direct, Inc., where she managed accounts, billing inquiries, and provided inbound and outbound support. Victoria holds a Bachelor of Science in Commerce, majoring in Accounting, and has enhanced her skills through training in bookkeeping and virtual assistance.
Experience
Appointment Setter
HomeAglow · 2025 — 2025Scheduled appointments for potential customers and conducted outbound calls to follow up with leads. Accurately updated CRM records and coordinated schedules between clients and service providers while maintaining customer relationships.VA-CSR/Admin Back Office Support
Med Advantage · 2022 — 2025Conducted outbound calls to verify Health Insurance eligibility and gather necessary client information. Assisted clients with inquiries related to enrollment and benefits while managing confidential records in compliance with privacy standards. Handled administrative tasks, scheduled appointments, and responded to customer inquiries through phone, text, and email.Customer Support Representative | Quality Assurance Specialist
Focus Direct, Inc. · 2010 — 2021Managed customer accounts including orders, billing, refunds, and warranty claims while providing both inbound and outbound support. Addressed customer concerns in accordance with quality standards, monitored call quality, and coached agents to ensure compliance. Evaluated the performance of agents and provided feedback to enhance service quality.Customer Service Representative
Transcom (Sears Account) · 2009 — 2009Processed customer orders, returns, exchanges, and billing inquiries. Provided assistance with product information, pricing, and order placement while tracking orders and updating customers on delivery statuses. Resolved issues regarding orders, including cancellations and refunds, while maintaining accurate customer records.Customer Service Representative
TeleTech (Sprint Account) · 2009 — 2009Delivered technical and billing support to Sprint customers. Assisted with account inquiries and basic troubleshooting tasks while processing account updates and payment arrangements.Marketing & Accounting Staff
VMC, Inc. · 1990 — 2003Supported accounting and bookkeeping functions, managed petty cash, and prepared financial reports. Coordinated marketing activities and handled customer payments while maintaining accurate business records.
Skills & Expertise
Education
- Bachelor of Science in Commerce, Major in AccountingUniversity of St. La Salle – Bacolod
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