Ma P.

Ma. Princess C. is an experienced Content/Technical Writer and Sr. SME in Operations at Concentrix Daksh Services Philippines Corporation. With a keen focus on documentation, she excels in streamlining processes and enhancing compliance through clear and precise technical writing. Her role involves translating complex procedures into actionable workflows for cross-functional teams, significantly contributing to organizational efficiency and performance. Previously, she served as a Customer Experience Agent at Alorica Teleservices, where she demonstrated expertise in resolving billing and technical inquiries, consistently meeting and exceeding KPIs. Earlier, as a Collection Specialist at S.P. Madrid & Associates, she effectively negotiated payment arrangements and exceeded recovery targets. Her foundational experience as a service crew at McDonald's and a factory worker at Island Biscuit INC has reinforced her attention to detail and process optimization skills. Proficient in MS Office Suite, customer support systems, data entry, and compliance documentation, she holds a Bachelor of Science in Hospitality Management from Bestlink College of the Philippines, currently pursuing further academic qualifications.