Ma M.

Ma. Madelle B. is an experienced Operations and Customer Support Specialist with a strong focus on driving workflow efficiency and resolving complex technical issues. She has a solid background in providing multi-channel support, including email, chat, and phone, particularly within the healthcare education sector. Madelle has excelled as a Customer Support Coordinator at Reed Elsevier Philippines, where she delivers omnichannel technical assistance to healthcare students and instructors, troubleshooting access and configuration issues within sophisticated learning management systems such as Canvas and Moodle. Her capability to manage high-volume ticket queues and act as an escalation point highlights her critical thinking and problem-solving skills. Previously, she served as a Customer Service Representative at Inspiro Relia Iloilo, where she effectively communicated complex order logistics and managed end-to-end return workflows, resolving over 60 escalated order tickets daily. Her academic foundation from Iloilo Doctor’s College further complements her professional expertise. Madelle is now seeking a back-office or specialist role to leverage her proven track record of streamlining manual tasks and delivering high-quality support.