Ma S.

Ma. Succour N. C. is a highly dedicated Registered Nurse based in Iloilo City, Philippines, with a strong background in healthcare customer service and medical record analysis. Currently serving as a Nurse Reviewer at Shearwater Health Inc., she excels in claim summarization, effectively reviewing and analyzing comprehensive medical records to support insurance claims and utilization reviews. Her expertise includes extracting critical clinical data and ensuring HIPAA compliance. Her previous experience as a Customer Service Representative in a healthcare voice account at Teleperformance involved managing appointment scheduling and patient coordination, with a focus on maintaining high standards of accuracy and quality. Ma. Succour has also contributed as an online tutor, showcasing her ability to provide organized and effective virtual learning support. Her early nursing career was enriched by volunteering experiences at Hartman Dialysis Center and Iloilo Doctors Hospital, where she provided essential patient care and education in dialysis settings. She is proficient with tools like Epic and Genesys, and holds a Bachelor of Science in Nursing from the University of San Agustin. With her well-rounded skillset, Ma. Succour is recognized for her strong attention to detail and professional communication capabilities.