Ma J.
Passenger Service Consultant
Open to offersNew to PlatformAbout
Jamie Lilianne M. C. is a dynamic professional in the hospitality and administrative sectors, driven by a commitment to enhancing operations and customer satisfaction. With a Bachelor of Science in International Hospitality Management from the University of Perpetual Help System Dalta, she has strengthened her practical expertise through an internship in the Human Resources Department at Shangri-La The Fort Manila. As an HR and Admin Facilities Specialist at Global Healthcare Resource Inc., Jamie's scope includes recruitment, database management, and liaising with vendors to ensure operational efficiency. Her proficiency extends to handling employee relations, compliance with labor laws, and safety standards. Previously, as an Administrative Assistant at Cantier Systems, Inc., she expertly managed executive schedules, coordinated staff activities, and maintained office order and safety regulations. Currently, at Lufthansa Technik Philippines, Jamie serves as a Passenger Service Consultant, supporting airline booking and loyalty program inquiries while ensuring swift issue resolution. Her broad skill set in office management and customer service, complemented by proficiency in handling administrative compliance and facilities management, marks her as an asset in any fast-paced industry environment.
Why hire me
You should hire me because I bring experience in passenger service, HR, and administration, along with strong communication, customer service, and problem-solving skills. I am adaptable, professional, and committed to providing excellent service while working effectively in a fast-paced environment
Experience
HR and Admin Facilities Specialist
Global Healthcare Resource Inc. · 2025 — 2026Managed end-to-end recruitment processes and maintained employee records. Coordinated employee engagement activities and ensured compliance with company policies and labor laws.Passenger Service Consultant
Lufthansa Technick Philippines · 2026 — PresentProcessed flight reservations and rebookings using Global Distribution Systems (GDS). Handled passenger inquiries related to baggage and loyalty programs while addressing service issues and customer complaints.Administrative Assistant
Cantier Systems, Inc. · 2024 — 2025Supported executive schedules and travel arrangements while preparing various documents. Assisted in background verification for job applicants and managed petty cash activities.Internship - Human Resources Department
Shangri-La The Fort Manila · 2023 — PresentAssisted in various tasks within the Human Resources Department.
Skills & Expertise
Education
- Bachelor of Science in International Hospitality ManagementUniversity of Perpetual Help System Dalta · 2019 — 2023
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